Litter-Robot Connect

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My initial complaint was it was hard to see the menu choices as the app was not too friendly with the dark mode of iPhone. But it seems this was taken care of recently. My other criticism is that on the history portion of the app. It does give a good history, but it only relates to time as for example 4 hours ago, 13 hrs ago, etc. it would be nice to see the actual time. Can’t comment any more since this is my second day with the product. But overall a decent start. UPDATE: having the litter-robot now for a little bit I noticed a couple of other things. I received a cat sensor fault and could not cycle the power off/on remotely through the app. The little yarn ball just bounced and just continuously showed the unit as “on,” on the app. Had no idea what state it was in. Also noticed there is no reset “button” on the app too, and the cycle button was not available on the app just dulled out. So during the cat sensor fault I was not able to do anything remotely through the app. Kinda disappointing. Seems like the app is only meant to show status only. Lowering to 2 stars.

Update-I am upgrading the rating as the app seems to work better now. After resetting the router it seems that it took care of the issue, also bought a Wi-Fi extender but haven’t tried that yet. The basket full problem seems to be caused by the weight of the litter we were using, I used less litter to fix this an I am switching litter and see if it improves more. We set up the litter robot with no issue, it was working great for 1 day and then it reported the basket was full, and we got only 1 cat. I went and emptied the basket and then reset the gauge but the app kept saying cat sensor timing forever even the litter robot is showing ready. I reinstalled the app and it’s still the same. After calling support they said to unplug the unit and replug which fixed the problem. However since then it seems to just go offline everyday after a cycle or two and you can’t reconnect using the app, it requires to physically unplug to fix it. The app is practically useless since you don’t get updated status after it goes offline. No way to know if the tray got full or how often the cat used the litter box, and we are away most of the day.

I think this app is pretty great - in fact as a developer myself, I show it to others as an example of a simple but actually useful IoT device supplement app. The one frustrating thing about this app is the notifications. First, even though my wife and I both have the app and are logged in and have notifications on, I’m the only one who gets notifications for the box being full. This means I’m also almost always the one cleaning it (though it is so much more civilized than a regular cat box, of course!). It would be great if the developer could figure out a way to notify all phones, or even better, offer a first-class way to register multiple accounts to the same box to support people in a household taking turns. It would also be fun to support a way to “earn yarn balls” or something like that to gamify changing the box. Lots of opportunity here. The second frustrating thing about the notifications is that they seem to fire only once or maybe twice when the box gets full. It would be good to opt-in to a way to not stop the notifications and keep them going. The situation will only continue to get worse.

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Just like everyone else has mentioned... after dozens of attempts to connect on iPhone, I was growing frustrated and gave up. When I decided to give a bad app review, I read how others had successfully set up through iPad. Had the same experience as others and was able to set up on first attempt through IPad. I’ve owned a litter robot for over 3 years and we purchased the second one after we expired our warranty. Our experience with litter robots have been mostly positive. Through the years, we (just like almost everyone I imagine) had several issues- stopping midcycle, not cycling, not detecting movement- so much so that my husband and I have become expert troubleshooters. No matter the problem, we appreciate the warm and friendly staff who have always been so helpful. Our gripes have never deterred us from owning one, we just have come to accept that the convenience of not having to scoop comes with all the technical issues. We have however noticed that not waiting for the “full waste tray” light to come on and changing it more frequently avoids a lot of problems. I docked stars because I have a gripe with the company charging us extra for the shield, the ramp and any other accessories that should come with the hefty price of the robot. And with so many people having connectivity issues with the app that should have already been resolved. Nonetheless we won’t stop buying litter robots. Overall they are worth every cent we invest in one.

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Our router crashed and the litter robot did not reconnect automatically. Directions online said that the option to reconnect is in the settings, which I didn't find. Ended up uninstalling app, deleting the litter robot, reinstalled app, signed back in went thru the reconnect process, took 4 times and one unplug/plug back in to get the litter robot's Wi-Fi finally to come back on. Finally got it reconnected. Maybe didn't need to go through all those steps, but reconnecting was not automatic nor quick and easy. Have found that on a few occasions the cycle hasn't run and there is still waste sitting in the robot. Happened during a weekend camping trip. Luckily the cats had a backup box. Otherwise, have found that with 2 cats that use the robot an average of 4 times a day, I'm switching out bags every couple of days. Beats scooping and the box doesn't get stinky. Reduced us down from 3 litter boxes to the robot and a backup box.