ITEL Now

ITEL is going downhill. The app is slow as heck to log in, often it takes two minutes or more once you put in your login info just to get to the home screen. This wouldn’t be so bad if the app didn’t make you login every time, but it does. There have been some slight improvements in the past year but this is not one of them, it has gotten worse. The app still has problems with UI and in general doesn’t display enough information.

Had problems logging in had to delete app and download again. It has let me login right away. Hope this is not an ongoing problem. In the past the app has worked great, able to process samples of materials quickly.

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First, having to wait a few days to get your account info processed so you can log in seems a bit 1988. The process itself is just making it harder for the field tech to do his/her job on top of the number of steps to complete one sample. The app itself is already outdated, they probably consulted with NextGear Solutions on how to make a horrible product. Doesn’t use FaceID but asks if I want to use TouchID on my iPhone XS Max. I’ll update this as I somehow work my way through this waste. Update 1 - There doesn’t seem to be a way to actually complete a training test to get a feel for the product.

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I have use this app at least 10 times and it has caused nothing but problems. I read the results as finding no match, and the insurance company reads it as there are matches available. This is the exact wording that comes back on EVERY report, regardless of how new or how old or how faded the product is: “The originally installed product is not currently identified on mobile app tests. Matching products listed on this report are the same as or have a reasonably similar appearance and specifications as the originally installed siding.” I wrote a number of siding claims up for full replacement on vinyl siding, then the insurance company rejects it and I have to go back out and get physical samples. Don’t waste your money. It’s worthless.

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App crashes every time you log in. Extremely frustrating, especially when you used this product all the time in the field.