Intuit Field Service Mgnt

We've used Corrigo's Field Service Software for over 5 years. It does a good job but they've failed to make any updates. Most recently in the past few months our technicians experience a lot of frustration because the app constantly kicks them out when entering work descriptions, adding photos or text notes. All of their work gets lost and they usually end up having to call in their work orders for completion. We have 6 field users and 5 desktop users. We’ve made many suggestions when speaking to the Corrigo Tech Support and get a lot of finger pointing between Corrigo and Intuit. Neither of whom take responsibility for the issues we continually experience.

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The app keeps crashing on my iPhone 6s Plus running iOS 10.2!! Even if it didn't crash all the time, the layout is a bit confusing and too many areas to remember where to put notes, completions or flags etc. Everything should be put in one drop screen so it's easier to find and fill out the desired document. You should also save a step by filling out notes for completed jobs in the same page (although you can write notes, you can't use the return button to start a new line). It's just stuff like that that makes me say "Meh"...

We are a business with 10 trucks in the field. We have paid to customize this program to our needs. I've spent years looking for a program that could accommodate our needs and this one has provided what we need for over 2 years. The ratings here don't seem to do justice to the potential of this program and the affordability of it compared to others that can't compete. Take a second look and evaluate carefully. This is a great program.

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Clicking on address causes maps to load the old style of navigation where you have to step through the legs of the trip instead of turn by turn. Invoicing doesn't auto log labor even though there is a start work tab. Display is obviously not optimized for modern devices.

Very functional for my job, and all the features let me change whatever I want while in the job