International SOS Assistance

GREAT SERVICE! Used their service when I was drugged and physically assaulted in Shanghai. These folks did OUTSTANDING jib of getting me to hospital and even called me when back in the US to see how I was doing. Now the reason for 3 stars. The app needs a lot if work. It dies nit function as smoothly as most common apps. My biggest grip would be getting rid of alerts either once I read them or ones I don't want to see. I can not just swipe them to get rid of them. Lots of information here just needs some work on the app.

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This is not a review of the services provided should you call, this is a review of the App itself. The App is cumbersome and has the feel of a first time developer. It is very rudimentary. The US State Department has more relevant information. The “Physical Safety” travel warnings information presented is out of date. I would expect information to be color coded and presented in 4 categories: Current (what is happening); Recent History (what has happened within the past month); and Historical (what’s happened from 1 month to 5 years ago-in a condensed overview); then linked with US State Dept (and others) Travel Warnings. For “Health Safety” here is no information provided via App for prophylactic advice to mitigate local health concerns. Appropriate links to US CDC, WHO, and others should be made easily accessible. There is no mention of the quality of locale health service capability, or location/contact information. The only information provided via App for those “on the road” is a phone number to call, which in most cases is not a local country call, let alone a toll free number. This App, if any indication of services provided, screams go elsewhere!

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The app does not recognize membership numbers for personal travel insurance purchased directly from the International SOS website. Customer service contact to try to get it working is useless, providing clueless responses such as :”We don’t know who the account manager for this membership number is. Please reach out to the account manager or the person who provided you with this membership number “. This, after forwarding the automatic email confirmation of the purchase, complete with membership number, instructions to download the app and instructions for contacting the the tech support folks that then sent me the clueless reply above. Makes it a worthless app.

Aside from the terms of service notice coming up every time (I “accept” each time too), it’s useful. High priority news and notifications must be more timely. For example, news about social unrest should be immediate. In the past, I got the notification a full day after the unrest and after it had already been widely reported in national and international news.

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The reason for the app is good. The execution is terrible. For a person who travels a lot there needs to be a way to check into several locations ahead of travel in order to see what’s happening before you get there. I should be able to pick a location and get all the most recent reports on it right away and sign up for notifications. The way it works now you check in with current location which isn’t helpful to anticipate issues.