TripIt: Travel Planner

Since I started using this app, I have travelled 1,482,337 miles. I LOVE this app. I travel a lot for work (and holidays) and being able to email my booking confirmations, private and work and have them all in one place is fantastic. It changed my travel routine. Rather then show up with a folder of different printed confirmations, it’s all laid out in one place. My wife and I share our itineraries and it’s great for family trips where we book different parts. Its like I have a brilliant assistant with programming knowledge. Just bring a battery pack for your phone after a long flight :-) I try hundreds of apps each year but after many years using this app it is still the most useful thing on my phone after the calendar and mail app. Seriously, I have emailed booking confirmations as PDF’s, word docs, email etc from some really funky airlines and it’s rarely missed a beat. My only suggestion to the developers to improve on perfection might be to tie in with one of the flight map apps so I can see on the plane which country I am flying over. Those guys have nothing like the capability you do, so a tie in could be cool. Thanks again for all the travel hassle you guys saved!

I travel a lot (103k to date 2019) and my corporate travel is through concur so TripIt is a vital app for me. The interface and 90% of the app is fantastic. However, the pro part is where I have a tough time warranting the $48 membership. After nearly a year use of this App through all 103k and 93 flights I can say that Pro is not worth the price. 1. Point tracker is worthless considering most airlines/hotels/car rentals all have their own apps and typically have the most current data. 2. Go now works in US but it is rare that it works international and you have to have the app “always” on to work feature. 3. Security wait times I think the number of airports this actually tells you info for is very limited 4. Lounge fairly useless for frequent travelers who have access to airline specific 5. International info, quick reference guide is nice but certainly not worth annual paid membership alone 6. Share with family/friend, would be worth it if they didn’t require a Pro membership to view it! 7. Flight change is worthless to me because everything needs to be done through my corporate travel agency 8. Flight delay I have found the airlines own apps to often be more current

This tool began as a master itinerary planner. You email them your itineraries from multiple sources (hotel, airline, restaurant, etc.) and it puts them together into a trip plan. This function is strong even if some small details (like sending a subsequent updated itinerary may lead to two of the same flight showing on the same date, which you then have to manually edit) can be trying. The other strong function is the points tracker, which is informative but not as critical as the trip planning tool. However, other functions sound good on paper but don’t have the usefulness a discerning traveler requires. Take the seat tracker for example. If you book a premium economy seat on BA and want to search for an outside aisle seat, you can search for aisle seats in front of the wing, behind the wing, or anywhere. This cabin can be both on and behind the wing so there’s no way to narrow the search appropriately. And if you want a premium economy cabin seat, you have to add the cabin to economy rather than say you want only premium economy. If you want an outside aisle seat (not a middle aisle), forget it - that’s not an option. So this app is the epitome of good intentions poorly delivered. But still worth using if you don’t expect too much.

I used TripIt pro for two years very happily, and then somehow my ex partners email address became associated with the account, And it kept requesting his password which I did not have access to. It was impossible to purge his email address from the account, so I let my subscription run out so that I could start completely fresh. I even neglected the offer to renew at half price, and bought the full new subscription for $49, to avoid any association with my old account. When I went to begin syncing my new TripIt pro account with my iCal and other options offered, it informed me that the function could not be completed because there was already an identical account using my email. There is no way to get real-time assistance from a live chat or call anyone. If you have a problem you have to wait a couple of days for them to email you back, and even then there is no guidance to walk you through fixing the problem. I’ve wasted many hours of my valuable time trying to get the service that I have paid for. Very disappointed and frustrated! 😟

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User interface is inadequate from iPad and iPhone. No ability to copy(duplicate) an event. No drag and drop. No ability to have overlapping vacation schedules and keep the entries separated between two users. Unable to add some details for some events, for example, an end time not available for some activities. Notes not available to add in some events. Unclear interface caused me to accidentally merge two different vacations into one “trip”, losing duplicate records which had extensive comments added. Under a cruise ship port (e.g. The port for Athens) overwrites all port notes for other ports on the same cruise. Look, if you are going to another port, why would you want to a) loose your comments regarding transportation in Venice and b) what use would Athens transportation have on the day you are in Venice. I have loved this software. I’ve used it for a half dozen trips or more. The software successfully imports most airline tickets, train tickets, and hotel reservations, etc. via a simple forwarded email. This part is very elegant in creating a calendar of a trip. It is really useful. Just travel alone or have the exact same itinerary as anyone you travel with. With this combined trip, I want to pull out my hair.