Infinity Auto

It is easy to pay your monthly bill here but I’m the type of person that just knows when it’s suppose to happen and I set up all my bills on auto pay. This is the only one that I have difficulty doing. I like doing everything online or in apps. I don’t want to call customer service. Other companies have spoiled me rotten with their neat technology. Although, simplifying an option as mutually beneficial as auto pay shouldn’t be that hard. Please, for my sanity ... fix this.

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I’ve had Geico and Progressive before and at the dealer when we purchased the second car, we were approached by insurance agent to open a new policy instead of adding the car to existing policy. After showing us the premiums, the agent convinced us that it’s the best option. So we did. Well, after prepaying the premium in full for 6 months, the premium went up 6 times in 2.5 months that I have the coverage!!!!!!!! And customer service doesn’t answer any of the questions! They don’t explain anything or don’t care about customers! They tell you that directly! At this point, I would be better off going ANYWHERE else but Infinity. Learn from my mistakes! Never had such a negative experience with insurance company before.

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DO NOT GET THE INSURANCE FROM INFINITY!! Every time I try to chat with the agent using the app, it never works! Agent’s chats are coming in, but it wouldn’t let me type anything at all and it gets disconnected. Never used any app with this bad quality, and it’s so hard to reach the representative on the phone. I have to wait at least 30 mins on hold to speak to someone. They also charges $5 to modify your insurance and $20 to cancel the policy. Insane. I’m so glad I am switching to another company now.

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The app used to be good before the update. Now that the app is updated you can’t check the app because it force closes on its own. How are we expected to pay a bill if you say our password is incorrect and our number doesnt match the system? There is no way to update anything, you cannot open the app or it self closes out. Ive tried uninstalling and installing the app and it just doesnt work.

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Cheap insurance not the best coverage but definitely the worst customer experience I have come across The operators can’t do anything for you and always transfer you back to an automated system so what’s the point of even having an operator working there