Hum: GPS Family Locator

My wife was driving in a state other than our own. She was visiting an old friend and returning home when she had a major accident. The first thing she did was to call me. She was scared and hurt. She called me before anyone even approached her car. Within seconds of answering her call I heard the HUM Customer Care person come over the HUM device and said they have received an indication that the vehicle was in a wrack. My wife answered she was. The operator asked if she was hurt. She answered she was. The HUM operator immediately contacted emergency services and gave her location on the Interstate she was driving on and described to them the injuries my wife had indicated she was suffering. The Operator than asked my wife if she should call her listed emergency contact. In this case I was already on her cell phone listening in. Within a minute (really) I heard the sirens and the operator told my wife those were for her. The emergency responders were speaking to her very quickly after that. They learned that she had me on the phone and gave me directions to where they were taking her. I could not be more grateful to both the HUM system and the staff behind it and the emergency responders. Keep up the good work HUM and THANK YOU!

I bought the Hum originally to put in my elderly parents car, just as a safety feature so we would know where they are when they disappear in their car, not to restrict, but just to make sure we know where we can find them if they get into trouble. It worked so well in their car, I purchased another to place in Dad’s pickup. A few weeks ago, I was tracking their way home from visiting my sister in another state. They got within 10 miles of home when I noticed that they were parked on an exit...? I tracked a few more times to see if the app was behind their actual movement. When I changed to satellite view it looked like they were parked in a stand of trees right off the exit, so my husband and I decided to go check it out. When we got there and saw 8-10 emergency vehicles with lights flashing, my heart about popped out of my chest! Sure enough, there was a crash and their car was right in the middle of the clump of trees! The Hum led us right to them before anyone had a chance to notify us of the crash. The device and app are priceless to me. Well worth the purchase price, knowing they will have safety features in place wherever they go.

I got the HUM for free as an add on to getting the Gizmo for my 9 year old and was just like “whatever” about the HUM because it allowed me to get the Gizmo for free. We’ve had a baby in the NICU the last 74 days which also happens to be an hour from our actual home (I mention this because having a baby in the NICU any amount of time is extremely expensive so funds are more than tight especially since I we decided I won’t work while out baby is in the NICU) and this morning I finally decided to install the HUM into the car and then BAM on the way home in almost 100 degree weather our alternator goes out we are stranded on the side of the highway like 7 miles from home. HUM rep got all our info and after 30 minutes we were towed home FOR FREE... we called two other shops before I finally said “let me call HUM” one wanted $70 to tow 7 miles plus a $75 hook up fee 😳 TOTALLY WORTH THE $15 a month!

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Got the Hum and was excited to start using it. The features and capabilities I really liked. Down fall is it never really worked. Only the first week I had it and even then it was very sketchy. Almost as if it would turn on and off randomly. Then stopped working all together. The even worse for me was the customer service was not what I hoped for. Took on average 5-10 minutes to even talk to anyone. Then given outsourcing it was difficult understanding what many of the people were saying. I was told it was just a software issue and they would fix it. A week later it still wasn’t working. Called again.... for them to say they are working on it and they will call me in 48 hours with a solution. Three days later still nothing and I called again. Told once again they are working on it but remember I can still use the roadside assistance..... I just want the thing to work. My insurance has roadside assistance. After repeat phone calls I still get the same results and a nonfunctional device that I’m paying service for as well as purchased the device itself. Not very happy. Not sure why they can’t just swap out the unit instead of going weeks with out something I paid for.

I've been a Verizon HUMx user for the past few months, and my experience with the device has been great. However, my review of the application has some suggestions and feature requests which I believe would add to the value of HUM. First, I think the navigation portion of the HUM app needs to be seriously reviewed. It has a tendency to crash and close on me when I am using it for directions, which means it needs some serious redesign or it needs to be removed and redirected to either Google or Apple Maps. Second, the Safety Score seems to be especially sensitive to sharp cornering and hard braking. I think the parameters by which the application judges those instances should be adjusted to be a little more realistic. Lastly, HUM should automatically detect when I am a passenger or when I am driving by just determining whether my car is on or off. It's a bit annoying that I need to tell HUM when I am driving and when I am not. Overall, my experience with the device and application has been great but Verizon has the potential to make it better.