HSN Shopping App

I have purchased jewelry all over the world from Hong Kong, Italy to Australian and in here in the US. I must say that the quality of the merchandise that HSN has been selling in the last few years has increased in quality. I ordered some imperialmpearsl in white and peacock and in 2 different sizes thinking that I would return some after viewing the various colors and sizes. I am motivated by the sight of merchandise and it is difficult when I am not actually present. I understand that with organic prices each is unique so I thought I’d take my chances and select the best prices that motivated me. Well I ended up with all 4 strands of pearls. I wear the them everywhere. The size was perfect and they don’t feel like your mother’s pearls. They truly have the south sea look for much less the price. I highly recommend this item. And the prai line of skin care is also a keeper I have been skin care fanatic all of my 60 years traveling abroad for the latest products. Prai line ranks right up there with the best of them. Your buyers are on top of things in their respective fields. The shoe line seem to be coming quite well also with some nice upscale brands. I have ordered a few pairs and have been quite pleased. O could say some other nice things abt your soft lines but out of space.

I love everything about HSN. Your website is perfect and easy to use. The only thing I would like to be able to do on the order page is sort a list of items I have sent to other addresses. I like sending gifts to my Son and I don’t remember everything I have already sent. One of your reps was so kind to send me a list of the current items sent. Which brings me to the next praise for all the people I have talked with have been so friendly and helpful. I love watching all the hosts. They make it so much fun and entertaining and I appreciate everything all of you do to put on this show. The only thing I would like to see improvement in is the returns. I prefer to have my returns applied to spendable kash but this is not an easy task to accomplish. I mark the return slip to apply to kash which never works. I call to ask to have it applied to cash and have gotten many different replies. Sometimes I’ve been told it will go to kash but it doesn’t. This is really the only issue I have and would love this to be improved. Thank you

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I have ordered many Origami Pieces in the past but most recently I ordered a set of two three shelved unit and a set of three shelved units both were ordered in Pewter. But When the second set arrived it did not match the first Pewter set. I notified HSN and I was told to call Origami concerning their color change. Origami said that there was no color change and that HSN had sent the wrong color out to me. They said that I had received one set in Pewter and the other set in Platinum. I called HSN once again and you finally agreed that this was an in warehouse error. This shelving unit weigh 80 lbs way to heavy to return therefore I am stuck with a mismatch unusable double set of Origami Shelving Units. I have been a customer for years and I am very disappointed in this business practice you should have better quality control for your warehouse. Units of this weight are way to heavy to return. I will never order from HSN again realizing your lack of quality control and I do not have the confidence that I will receive correctly what I ordered. You need to have a method of correcting errors such as this without causing the customer so much lost. I feel taken advantage of because the product is to heavy to return. THIS IS BAD BUSINESS ETHICS AND SHOULD NOT HAPPEN. Please CORRECT THIS SITUATION BEFORE YOU LOSE EVEN MORE BUSINESS. You should be ashamed of your incompetent and want to correct this ASAP. Please respond to this email.

As a disabled shopper it’s so nice to be able to pick up stuff I need at my HSN App so my actual shopping is so much less burdensome... that way I get to enjoy shopping at home without having to carry everything or have to ask for help; and for those misc item type shopping at a store is more enjoyable bc the majority was done with HSN. I have the time to spend exploring. Having to walk with one hand occupied use to make shopping a chore instead of fun... now even a trip to Walmart is quick and gives more independence bc large and heavy stuff was delivered right to my door by HSN. I can now carry small and light weight stuff with my other hand like other people do. It makes me feel normal now. I always get my HSN gems and treasures faster too!! A 3-7 Day always turns out to be 3😄Love love love HSN! Quality items with convenience. Customer service reps are all very nice and helpful too. And so many items have made my life safe and secure... I. E. Sound exercise equipment, security cameras and a shredder etc😘

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First of all after I completed the order, the total was supposed to be 20 something dollar, when I checked my account I was charged 40 plus dollar. I didn’t even sweat it. When I got the delivery confirmation, it said it will come in the 3rd, two days later I checked it said it will come on the 4th, no big problem. I needed it by the 4th, so I went and checked on the 4th to see what time it would reach by. The dates was changed to the 5th. This was really annoying and frustrated as I needed for something important on the 4th. Today the 5th it finally came, when I opened the box it was missing the part of the order , I had to double check to see if I order the right cause I know I did, which I did. They only sent half of a whole piece. What am I suppose to do with that? I called customer service, first of all bad connection, I couldn’t hear a word that the lady was saying it kept on having these static noise which I thought was really sketchy. The lady said she’ll send out another order and all I have to do is resend the one that I have and I’ll receive the correct order in about 3-7 business days. As I’m typing this review I got an notification saying that my order was cancelled at my request???? I’m so confused and annoyed