Hotstar- Movies & Live Cricket

The previous version were so good. I've faced following issues: 1. Sometimes selection of video quality doesn't work. I tap on 'settings button' while video is playing. And the menu pops up. Then tap on 'Video Quality' and menu just hoes away. Nothing happens. 2. Video automatically switches between 180p, 360p and maybe even 720p even when 'Auto' is not selected. 3. Seek bar doesn't work the way its supposed to. When I scroll it to some other point it always jumps to different position. 4. This version has got some issues with internet connection. There always seems some issue with internet connection because sometimes there is lag between video and audio. Sometimes video just hangs and audio keeps playing. Sometimes app won't play video and keeps saying that app is not connected to internet.

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Firstly of all this app is as buggy it can get. Especially when you compare it prime and netflix. Too many features are missing when you compare it to its competitors. I don’t know how it can have such good rating( clearly the people have never used netflix or prime video who have rated this app). User experience is pretty much down the gutter, considering the fact that you can get prime videos at more or less same price. Video quality is pathetic. Even when I watch 1080p content, it looks like I am watching 720p video(very low bit-rate). What are they thinking, god knows. The same company who once told we will never censor, censored John Oliver show(because it didn’t go down well with their bosses). What is this garbage feature that I can’t download more that 5 episodes on my device. If you are sell something as “premium subscription”, then give people premium user experience. See if you can’t innovate then just copy what your competitors are offering. Finally decided to write review after getting fed up. Hotstar has so much potential. It has really good content and with Disney plus shows coming its a jackpot, but please improve your app.

I’ve been too detached to write a review before, but I’m finally doing this in the desperate hope that I’ll have a better experience. Current issues that are driving me nuts: 1) Can’t stay signed in to the app on phone/apple tv- Keep us logged in, gosh 2) a)with the new update, it asks you to sign in with phone, which I can’t b) with the email option for the sign in, it doesn’t let me proceed after entering the email id and password. Let me explain this further - The screen appears to freeze. The keyboard conceals the continue button. Keyboard doesn’t recede after information is entered/tapping outside the fields or keyboard doesn’t trigger keyboard receding/pressing enter or return doesn’t help/switching off portrait lock and using the app in landscape doesn’t even turn the display. Hopefully I didn’t miss anything. I hate talking just about the negatives that are troubling me, so I would like to mention some things I enjoy about the app. As I wrote in the title, I really enjoy the range of media available for the consumers and the system of showing highlights and broadcasting sports and the news. Many of the shows I enjoy are exclusive to this app. I hope you understand my frustration given how much I look forward to using the app, and how many hurdles I face for the simple matter of a moment’s entertainment.

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Hot star download policies are really stupid to put it mildly. 1. A premium customer can not download same episode twice: If I download an episode and I can only see 50 % in 2 days then I can NOT download the episode again. First of all I am a paying premium customer why can’t I have unlimited download like all other provides - prime video, Netflix. On top of it, I can’t download same episode again. I download lot of prime videos and have never faced this issue, I can watch wherever and whenever I want, how many times I want. If I have to put a clock of two days then it is stupid. 2. A premium customer has to see downloaded episode in 2 days. No other streaming platform has this restriction. It is irritating. 3.It take twice as much size as other streaming platforms to download and store in phone, I have screenshots to prove . 4. Many times after being downloaded, I try to play the episode and it says something is wrong and try again. I can not leave from home unless I double check if the downloaded episode is working without internet. It is irritating. I complained on hot star support and they asked me 10 more questions, it’s like they want me to do the work and say my WiFi is bad of signal is bad or device is bad, while prime , Netflix download works wonderfully. Very disappointed from download point of view for a paying customer.

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This review is specifically for Hotstar App for Apple TV. I find it lacks basic features like a login / user section. You can’t add a show or movie to WatchList from TV app. Most painfully it never remembers what was the last episode I watched and where I left an episode in between. It sometimes plays prelude videos like the logo intro of the studio which produced/ owned the show (example:HOOQ) but it plays that prelude video at worst quality and at very high volume. I don’t mind them making us watch the logo every time but it should at least play at a volume that is in sync with the actual video. I was watching a live cricket match, for some reason I do not understand why I should watch Ads related to Hotstar Premium shows when I am already a Premium member. Bottom line : you guys have lot of work to be done on Apple TV app. Hope you are getting the feedback and working on fixing things.