Horizon Blue

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I just installed the app today because the online mobile site wasn’t loading and showing an error message. I notice there was an app so I downloaded it thinking I could go to payment center to make a payment. It’s as if you have everything I need so far, except the payment center. Why make an app but not include the payment center. If there is a way to pay my bill through the app, please someone let me know, cause I googled it and it kept coming back with results for the online site. Also, how do I enter in a question I have for the FAQ board if there is no place for me to search/ask a question about anything? I just see the top asked questions (which was not a lot), and nothing I’m looking for. I feel as if this could be a great app and I would use it more then the online mobile app if the app wasn’t flawed as much.

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I wouldn’t have a problem with the app if using your passcode to login would start working again. It’s been weeks now that it hasn’t worked. It’s also been really slow since then to get logged in using your full password. I understand having the passcode option to login is a convenience, but don’t waste my time trying that login method if it’s not going to work. Otherwise, I find the tools available on the app to be useful & easy to navigate. Please fix the passcode error.

Overall, I really like this app and use it frequently when it comes to searching for in-network doctors and staying on top of my claims. Sometimes it can be a little buggy. I wish it would let me download my insurance card to Apple Wallet properly but it always crashes the app if I try. Please fix that! I tried everything to make it work in case it was user error...might be the app itself! I would also like if there was a section where I could keep office information at the ready, sort of a “Favorites” tab where I could pull up the contact information of any of my doctors quite quickly. Would also love if I could manually enter dates of office visits with the ability to add notes to each entry.

I am super impressed with ID card feature that lets me share the front and back of the ID card. I was recently at the doctors office without my insurance card and used this feature to share my information. This saved me time to drive back and get my ID card. Super cool and convenient!!! I tried to share the ID through apple wallet but it doesn’t have both front and back information. It would be nice if we can just email from the apple wallet but I am still happy that the app has this feature.

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This product is terrible. If I did, in fact, pay any amount for it, as the screen read, I want it back. 1. This may be designed for an iPhone, but I use my iPad for everything. I am not interested in an app that appears in portrait mode on my iPad. 2. Even though my BSBCHorizon card and correspondences read my name as “A Kellogg”, your system would not accept that, or my full first name, Aislinge, in your First Name tab. I have been completely unable to get your company to properly spell my name, which has a diacritical mark over the second “i” in it: Aislínge. I don’t know why this is so difficult. I can give you the Alt+codes for both Mac and Microsoft so you can enter it correctly. Not everyone has typical names without diacritical marks on them. For example, ñ, é, ü, ā, î, ø, to give just a few. People prefer to see their names spelled correctly. 3. I have know why of knowing if this is any good for me, as I am on the BCBS MediCare C Plan. Please respond as fast as possible.