HMH Well

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Does not deserve 1 star!! No APP developer talked to a user. Can not do simple comparisons of past test results on one page screen of phone. (In order to LOOK at the screen from phone screen Or just LOOK at it! ) Standard lab results not on same page with results for comparison. Therefore, using your phone to search lab results and is Useless. Now, I ask my provider to print out all my results every appt, but my CMP is delayed to next appointment!! Any good part of new APP is ruined by destroying the simple great features of previous software package. Calling information phone nbr is useless because customer service only helps you sign up, they have no knowledge of how software works. The person who bought this software should be fired.

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I don’t quite understand how at first I was able to view my test results on the app, but now I get a message that says I have a new test result but went I go to check it out on the app. It tells me to go check “the website” ( whatever that is) for your results. So why have the app when it doesn’t give you the information.

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This is without a doubt the worst app I have ever come across! It really deserves a zero rating. First off it’s not mobile friendly. When I spoke to the IT desk they said oh you have to use a laptop. What good is that if you’re not home? Honestly, whoever created this app needs to go back to school. Useless!MC5

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I keep getting “ terms and conditions could not be loaded”. I call the helpdesk. They say “sometimes the app doesn’t work”. I ask if it ever works? They say “don’t use the app” I hang up

I find it easy, it’s got all my tests and med and I can cancel or make Dr appointments. I think it’s great