HomeSafe View

Soo when i started using this app and actually got to work it was amazing loved it opened up right away managed what camera i wanted to see buuut... now it lags to open or does not even load image and its frustrating because i leave my home for weeks at a time and cant see anything so i tried to disconnect my wifi then reconnected it and it started working again but only for a day or so then it goes out again so now i have to disconnect and connect my wifi everytime just to get it to upload dont know what went wrong it was working fine did not change anything my wifi works with everything else can you help with this problem?

Be wary of the bad reviews. I have read most of them. Most of the issues people are complaining about are because they have not set their preferences in the NVR itself. Eg: Only receiving push alerts from certain cameras or being able to give the camera its own name. The app is designed to receive and display the information that is sent from the NVR, not to control it. To all those giving bad reviews, I suggest you READ THE INSTRUCTIONS FOR THE NVR. That being said, I Love Swann products. This is my second system. Easy to set up and use and I have had nothing but great experiences when contacting customer support. Comes with everything you need to get up and running. HomeSafe app works great. I have 2 NVRs and can view live feeds from both of them at the same time. They have corrected the issue of the menu bar blocking some of the view. Love that. My only suggestion would be to allow the user to select a different tone for the push notifications. It uses the default iOS Tri-tone for text messages. I can’t always check my texts while working so having a different tone would make the push alert feature more effective for most people.

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Just purchased this system. NVR8580. Mobile app leaves a lot to be desired. The single biggest issue I have with system (and the deal breaker) is how horribly awkward it is to review alerts I receive from push notifications. For example, I get a notification on phone for alert on “channel 3”. First, I don’t know where channel 3 is? Is that the garage or my front door. Can’t rename the things for mobile app. Not even on the windows software either. Next, you get notification, but still have no idea what the alert is from. So you have to scroll through, select a YEAR, date, then day, then which stream you want to view, then scroll through a timeline of colored lines until you find just the right time the alert was sent. All this just to see a clip of a stray dog in my driveway.😳 It’s impossible. Not user friendly whatsoever ever. Cant make any camera adjustments in the app. For example, adjust sensitivity or turn motion off. If I’m at work and kids are in back yard, notifications go off constantly. Would be nice to remotely turn off motion sensor without disabling all notifications. Just my thoughts.

ask user to change the rating

I would have read the reviews first before buying this product. It's disconnected in my mobile device from months. When I try to seek help from customer support it takes me to community. Why should I talk to community. I wanna talk to customer support straight. If you don't have good customer support then mention it in the description straight forward. I'm really frustrated with this product. Honestly it was working faster then ring( apps) but wasn't recording all details like ring. Lots of incident that ring had captured is not on swann. Regardless, I was appreciating it's fast opening feature from mobile which isn't even working anymore. Nothing is displayed for hours and hours. I'm not at home this time. I don't have the way to get hold of customer service. Hopefully, I'm expecting to hear something about this review

I bought my second Swann system back in April of 2019. I had to switch to homesafe viw on the new system and it worked fabulous on my iPhone until I had a problem with my internet , the internet company came out and gave me a new wire from the outside of my house and that fixed my cable tv and my internet. Now all of a sudden, I can’t show my cameras on my iPhone. I’m sure it is an internet adjustment, but I’m clueless as to where to look. All cameras are working fine on my monitor inside my house but once I try my phone, I get nothing. Any help would be appreciated