Home by ShowingTime

I’ve found the app extremely easy to use. We even accidentally canceled a showing and I was able to call the app support and had someone on the phone quickly to move the showing out of the cancel state and see if the showing agent was interested in reconfirming.

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I can see how this app would be easy for people who are not residing in the house for sale. For anyone who lives at the house for sale, there are massive pitfalls. There is no way to message the potential agent to ask anything. But most annoying is there is no way to schedule out the home owner’s availability. A simple calendar showing the confirmed showings on the home owners end and a calendar of when the house is available that the home owner could fill out weekly would be massively better. While our realtor can say that the house is available specific days, other agents still contact outside those times via the app then are irritated that they’ve been “declined”. Create an availability calendar. This app is supposed to help eliminate issues with having the listing agent as the go between, but in truth, it creates problems for those living in their homes.

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I downloaded the app, and set up my account but never received an email confirmation so called the help desk. I was on the phone with the help desk for 2+ hours and they finally emailed a link that worked and I was able to get into my account. Fast forward 2 weeks, I go to login and it says account not recognized, but it had been working all along, so I called yhe help desk several times and used the help link in the app. I went through all the steps instructed by the tech support, another 2+ hours of my time wasted with no success. I have since opted to Not use the app, wayyy more hassle than its worth.

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Great app theoretically but in practice there are quite a few improvements that would be beneficial from the seller’s point of view. My house is listed on this app so this review is from a selling perspective. Multiple people have requested a showing and have not shown up, or have shown up hours later. I’m not aware as to whether or not it’s possible from the realtor side, but there needs to be an option to either cancel the request or to send a message to the seller that they will be late or need to reschedule. It’s inconvenient for people who are still living at the house they are trying to sell.

As a seller, this app idea is very good. Problem though is realtors need to support it better. Out of 11 showings, only one realtor responded with a showing finished update. And the realtor reviews after the showing are sparse and generally delayed a few days. In fact, I believe my listing agent is providing the reviews after doing a phone call followup with the showing agent. Realtors should realize this is s good tool for the sellers and learn to make an app like this a part of their selling processes. All would benefit.