Compass: Real Estate & Homes

We recently started using Compass through our new agent. It’s a really great way to share properties including notes about each one and overall have everything at your fingertips when using an agent during your housing search or just browsing. Luckily for us our agent has kept us up to date every step of the way - even at 10pm some nights! - and this app has been an indispensable tool for how we’re able to communicate with everyone involved in the search. However the app isn’t perfect. I’ve experienced multiple crashes while using it, but what would be incredibly useful is when you receive an update or message about a property a feature on the Workshop or Collections page that links you directly with the notification itself. The only way you’re able to view the message is by clicking the push notification or link via email and, once in the app, then scrolling to that particular property and looking for the yellow dot that indicates a message is waiting. If you’re like me and have more than 10+ properties that you’re eyeing this becomes pretty cumbersome. Also, it’d be nice to edit the order of the saved properties in your Collections however you’d like, either by ultimate favorites, notification waiting, last viewed, etc.. I’m hoping there will be an update with the Compass app soon but in the meantime it’s been very useful despite the roundabout way to view and read your notifications.

Clair Hoyt is the BEST! We were immediately blown away with her friendliness and customer service. She's a very kind person and very helpful. Not to mention she's great at what she does. She coordinated everything we needed before visiting Boston in order to buy a place and move. She even picked us up at the airport so we could immediately go look at the string of places that we were interested in. We found a great place that we were happy with. Even after everything was said and done, she checked in with us to make sure we were still happy, or if we needed services for moving to our new home. She's thoughtful and thorough with her work. She is a pleasure to work with and made looking for a place to live in a completely new place EASY. We highly recommend her specifically, but also believe in the company she works for, Compass. What a user friendly website/app! It made everything smooth and easy to evaluate the places we were looking at. We could easily sort by price, location, and qualifications we were looking for in a place. We loved that Clair had access to our collections so that she could see our comments, talk to us, know what we were looking for, and she could recommend new places. It made our search easy to look at places that our realtor already scouted out for us. Overall, 5 stars for Clair, Compass and our overall experience.

Have been using this app recently as I’m planning a move to a different city, where Compass has a presence. At first, the search functionality felt a bit limited, especially when compared to more established apps like Zillow. However, I quickly noticed that updates were being launched consistently and has made the overall user interface of the app much easier to use and navigate. The listings on Compass are plentiful, with some of them being exclusive to Compass before it shows up on other apps and websites. I plan on using this app and a Compass agent when it comes time for me to move.

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Been using for 4 months. Nice interface, good potential, not there yet. Often frustrating. Notifications don’t work properly like other apps. When notification for a new property displays, when you click on it it only takes you to the app and does not take to to the relevant page for the property, which means then you have to scroll through all of your searches to see where the new listing is (and this can often be laggy, so the new listing may not even show up right away when you scroll to it. This is especially important when your agent writes to you about a specific property and you click on the notification to read the message. Doesn’t take you to the page. Once you click on a notification, it disappears from your notifications, unlike every other app. So when you can’t find where the notification was supposed to take you and you go back to read which listing it pertained to, it’s gone. Sometimes when you add listing to your collections,. They don’t update. Yesterday when I added comments to a property for my agent to read, they did not appear in the app, but an email message was sent saying there was a new comment. Many bugs. Keep improving please.

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I only downloaded the app because I couldn’t view the collection that my agent shared with me. The website was just blank on that page. Luckily, I was able to view the collection through the app. That’s basically all I can do. The search page is awful. You can enter a full address and it won’t even show you a map of where the address is. Search only works if you enter a listing that is listed, because of this, you can’t even search the neighborhood for available listings. This next one is probably the most annoying issue with the app. You cannot use map view I’m collections. You can only see the list view. If you try to use the map, it hovers above New Brunswick. If you move the map to the correct city, your saved listings are not on the map. Note: if you mark a listing as “not until interested”, you can’t add it back to your collection. You can find it and it’s still marked as saved. If you un-save and re-save, it still doesn’t populate in your collection. Basically, this app is useless for anything besides viewing and making comments on listings that your agent adds to your shared collection. Trying to add listings to the collection on your own is basically impossible unless you find the address on another website and sometimes this app will take you to it.