HAP OnTheGo

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If you've ever had HAP, then you already know. If not, let's just say this app falls right in line with the quality and consideration of HAP. Want to see your plan details? Nope, not here. Want to view your current deductible amount? Sorry, try again. Looking for your recent EOB from a doctor visit? Strike 3. Absolutely worthless (and so is the customer service representative from HAP who recommended I download this app to make retrieving my plan details easier...). P.S. Unless you're forced to take HAP through your employer, don't. And don't be fooled by the 1-star rating...Apple seems to think all apps are at least worthy of 1 star, which I can assure you they are not. Namely, this one.

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The previous review 2 years ago is actually worse now. All you get is an error message, “couldn’t connect to the server”...reported it to our HAP rep and have heard nothing back for over 2 weeks, not even a “we don’t support the app any more” even though they sent all the employees a flyer to download and use. It is a space sucker for your phone storage and that’s about it.

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Okay, the app works—you can get the cards and then email or fax them to your physician. But this is the bare minimum one should expect from an app in this regard. There’s no way to put the cards in the Apple Wallet (this should be a no-brainer) and no way to integrate Apple Health with your medical records from here (again, it’s a no-brainer considering the fact that HAP allows the login from within Health itself). So, sure, the app delivers what it says it will deliver—it’s just that HAP has the ability to deliver a lot more.

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This app lacks many features and doesn’t really have a purposed beyond loading your ID card. It also hasn’t been updated in over a year. Apple will probably be removing it from the App Store soon unless it’s updated. By the way, it would be nice to be able to add your card to Apple Wallet. All the features of the HAP website should be available through their app. Please update!!!!!

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This app is utterly useless! A friend showed me the app for her insurance and it had all the vital information she would need. So I decided to download the app for my insurance and this is the garbage app we got saddled with. There is literally no information besides a photo of your insurance card. I wanted to find out if a certain med was converted, but this useless app isn’t capable of telling me. Save the trouble and sign on to the actual website.