Hannaford

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The clipping doesn’t take 24 hours some employees may tell you that but it is completely false information. Clip the coupon on your app completely exit it out of the app and you’ll be good in about 15-20 minutes (not hours promised!) To add not all coupons work; so check your receipt. Most Hannafords will honor your clipped coupon that isn’t working if not shame on them. Overall the app. It’s good for saving on the meat and Tide coupons ( odd mixture lol) what I use regularly and what I’m sent regularly on the rewards app. There could definitely be an increase on coupons sent monthly with a larger variety as I shop around (different stores in search for the best deal) . Also something I really haven’t noticed after a 1 years use of the App produce coupons. You see bare to none. Yes may see like a $1.00 off a bag of potatoes but nothing further on produce . My fam and I use Hannaford/ Whole Foods/ The fresh Market for our fresh fruits / veg and meats . All other foods is the least expensive we can come by and it’s definitely not Hannaford for that deal. So improve your App with more coupons tons of coupons matter of fact that are consistent - more towards grocery items and slowly shopping will increase for those who utilize the app

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I’m glad my rewards finally sync. I’d been told for 3 years to call the 800 number, which I did, only to wait on hold! I was told that this was also the number employees called for payroll issues, etc. It seemed stupid to wait (repeatedly) for 10+ minutes in the freezing cold car to be told they weren’t certain what the issue was and it was fine, only for it not to work again next time. Next issue: why develop an app AND offer personalized shopping services (Hannaford to go - which is awesome!) and not combine them for ease of use for customers? That makes no sense. I want to log in one place using biometrics, not scramble from browser with a password to app to look at the flyer and back again. It’s not fair to generalize, but I think many shoppers have full time jobs, families, and rush around trying to get fairly healthy and convenient food home without breaking the bank. So we need to see what’s on sale so we can get something special. When I have to work this hard to get a price break, I either stick to the basics or go to a crappier store and resent that Hannaford was so close but still out of reach.

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The good thing about the app is the being able to track rewards. I generally save a good amount which is awesome! However, I have been screwed twice now on the “free” items. The Scarborough store didn’t even read all my coupons once and I know it was entered correctly because it added to my hannaford rewards and I could see it on the receipt but not one coupon went through. I’m never going to fall for the free item again. I always end up paying and I have a one year old so I definitely don’t have extra time to haggle. Also, when I did hannaford Togo on Sunday, nothing went through. Do they not scan your card?? Overall, I love shopping at hannaford but the app needs work. The coupons need to work and if they don’t there needs to be a recourse. Maybe we could submit our receipts and you could give a credit? Also, once you clip the coupon it disappeared into the rewards part of the app and then to get back to it to read the fine print while shopping (after you finally log into the WiFi) just seems cumbersome. Maybe if the flow was a little easier? Thank you!

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There are many issues with the app but the ones that are blatant are: There is no link to your sale flyer, by the time it is emailed my shopping for the week has been completed. Getting a sales flyer late on Sunday morning is not convenient nor useful. Many people who work do not wait until Sunday afternoon or evening to do their shopping for the week. You have no way of creating a shopping list within your app. The only thing you can do in the app is basically clip coupons. The coupons are good but with no access to the sales flyer and no list that can be created it is far more time consuming and more of a hassle to use. I downloaded your app in hopes it would be better and more user friendly/convenient than the Shaw’s app. My intention was to completely switch to shopping at Hannaford but as broken as the Shaw’s app is, it is far easier and less frustrating than your app. I was greatly disappointed as I had anticipated an app that would be set up to aid in making grocery shopping a little less expensive and more convenient only to have an app that is basically just coupons. At the very least having your weekly flyer accessible via the app would be huge improvement.

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This app is a joke. I have tried to use it three times in the store and have yet to receive any kind of discount. The standard excuse is that it takes two or three days for the discount to go through. Not true. It never goes through. Today I even circled back and bought a pound of butter because I had a coupon for it. I clipped the ad at checkout as per the monosyllabic instructions of the check out person. (Since the coupon is designed for paper and not a screen, it was impossible to read any details or instructions in the store. So I asked how to use it.) I didn’t get the discount. She said I’ll get it the next time I come in. I think that’s what she said. She clearly had no interest at all in communicating or in whether or not I had a good experience in the store. And why should she? There is no competition in the small town where this store is located. The nearest competition is miles away. I’ve been told ‘next time’ every time I have tried to use a discount on this app. Never happens. So if you want to feel like a chump at checkout? Use this app.