H-E-B Go

I really like this app and have recommended it to many friends. I do compare it to the Target app, and this app have some things better than the Target app but things could be improved to be better. One thing is while looking up an item, can you show us if there’s a current coupon for it? Also when I started my shopping today, I had to update my app right there on the spot. Not a problem but what was updated? When I checked out, did my digital coupons from your other H-E-B app already apply? It seems like they did but not too sure. That would be a nice feature. Sometimes I checkout and the coupons just won’t apply and that makes me nervous. For any shopper reading this, I created a list named “used Qs” and save all of the coupons that I know I used there so I don’t get shorted. Thanks for listening.

I hadn’t used this App in a while because my cell signal strength in the store was always very poor. I tried again yesterday and it worked very well. The credit card I had in there was expired though and I didn’t find that out until I was at the Go register. After I scanned the register barcode, it gave me an error and said my credit card was expired. It would be helpful if the app checked the expiration date and gave a warning when you opened it. Also, I got garlic which is charged in quantity. It would be nice if I could just add something like that instead of going back to produce & printing the stickers from the weight register. Everything else worked great.

This app is a breeze to use to get in and out of the store and beat the lines that can build at the express lanes also. I only have one problem is when using it at select stores there isn’t any reception in certain areas of the store that makes it a difficult task to scan items and usually have to wait until I’m near the checkout areas or in a different area of the store and that can get confusing making sure all items are scanned so at the end of the day you have to check tour scanned list to each item in the cart to make sure nothing was missed. All in all an amazing app and another form of convenience to make grocery shopping a breeze.

I like the idea of your service, and use it all the time. However, you need to add the ability to search for items previously purchased on e-receipts. Having to scroll through a hundred receipts to find out when I bought something, and what I paid for it, is a joke. You also need to incorporate your coupon app with this app so that anything I buy that has a coupon, automatically gets clipped and deducted from my bill. Otherwise I waste tons of time trying to see if what I’m buying has a coupon. Another thing is the process of scanning physical coupons needs to be part of the app. There’s no reason why you can’t make the app scanner read coupons, especially H-E-B in-store coupons. Lastly, the terminals are ridiculously slow. I can check-out at Sams Club in 5 seconds as I walk towards the exit. At H-E-B, I’m stuck at a terminal to do what should be fully automated into your app. I should just have to walk up to someone standing by the exits and show them a barcode on my phone for them to scan, just like Sams Club. Easy Peasy Lemon Squeezy.

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the concept is wonderful, but the final result is dumb. price discrepancies, coupon problems, you name it.. if just one thing comes up that requires assistance, the entire idea of h-e-b go is effectively ruined. they can’t even “suspend” a transaction like they can on a typical register. the whole system is effectively foreign to the REST of their systems! If something goes wrong, you get to unbag all your stuff and either rescan everything or just go through a regular line and have it done by someone that works there! a totally stupid, utter failure. it’s fine if you just get a single item or two with no coupons, AND no price discrepancy, otherwise you might as well just get in a line. you’ll end up taking twice as long with h-e-b go... so just say NO to h-e-b go!