Gyu-Kaku

My husband and I love this place. It's our weekly lunch date go to. Plus the prices during lunch is way cheaper and you get more items with your meal. Always great customer service whichever location we go to. App is awesome for points! Never had any issues with scanning or redeeming or updating! Plus they'll kick in extra points for "being awesome"!

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I had easily over $100 in rewards. But when I go to view or use them, the app is requiring me to transfer to the new app. It asks for my email address thatbwas used to originally sign up, or for my email address assigned to my Facebook account... luckily for me, it’s the same address. But when I enter it, I get an “invalid information” error message. I check it multiple times and no typos. So I click the link to email them if I have issues... but... here we are a week later and not even a response. Go to look up a phone number to call customer support, there isn’t one listed. I’m giving it to the end of this week, if they don’t contact me or get this resolved, I just won’t eat there again... I live in Honolulu... I have LOTS of BBQ restaurant options aside from Gyu-Kaku... the reward program was actually the reason I always chose them over the other places. This wouldn’t be a big deal for a couple bucks, but over $100 worth of rewards... gone.

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You didn’t bother telling customers that points now expire on 2/1 until 2/1! I just lost 363 POINTS WITHOUT ANY NOTICE. That’s $363 of my business down the drain. Awful customer service and business practices right here. Not the first time this restaurant has been shady about stuff either, like their previously unposted unconventional happy hour hours. Ugh. This isn’t surprising but is very disappointing. Plus that whole “$10 off $30 of you go to news and offers tab with in 48 hours” is a lie. I went there just one hour after downloading this update but got a “no new news or offers” message.

EDIT: contacted customer service and they were able to give me my previously accumulated points. I've changed my rating to three stars. I will update once I visit the restaurant and put the app to use. Original review: Lost all my points and rewards with the update. That's a real bummer. Hopefully they can fix this because I spent a lot of money there and it's a shame to loose it like that. 1 star review because what good is a rewards app that can't save your rewards.

Amazing food and staff. Kudos to the owner Kai for taking his time to hangout and speak to us. It’s great to see the compassion and dedication it takes to open one of these restaurants. Tiffany our lovely waiter was so attentive and always has a smile on her face. We’re so glad they finally open one here on NOLA. A definitive must try restaurant. Great for family and special occasions.