Tiff's Treats

This is hands down the most dangerous app I have on my phone, but I love it. We lived in Nashville for three months which is the first time I used the app. Then we moved to Atlanta and what do you know, they deliver here, too. I wish there was a complicated math problem in order to log in and order these... Quick delivery for freshly made cookies. Perfectly warm and packaged and so good.

response required

You place an order online. Don’t create an account because nobody creates accounts if they can avoid it. After you check out, the website says “want to track your order? Download the app!” Okay, kind of annoying but fine. Download the app. There’s still nowhere to track your order. It forces you to create an account in order to do anything. So now you’re annoyed, of course, but you create an account anyway using the same information that you’d used on your order. Doesn’t matter, though, because your order doesn’t show up and there’s still nowhere to input your order number so you can track it. I don’t want to create an account. I don’t want to download the app. I don’t want your emails. I want cookies at my doorstep, that’s it. I have the order number, there should be somewhere that you can track it by order number either online or in the app.

response required

I’ve loved Tiff’s Treats cookies for a long time. Always great product. Fast service. Warm cookies create happy people. With the push to use the app, I downloaded it and tried it out. It stinks. I’m a competent tech user and found the app navigation terrible. I wanted a Tiffa trio and box of cookies special. And wanted 2 of them. Should have been easy. Couldn’t complete the order - received no indication of the problem. Had to order online through the website (also has poor navigation on a phone). Using Chick-fil-a app a lot. You should look at what they do. They do it right.

Already had an online account with billing info saved. Made it quick and easy to order. After signing in for the first time, I had 2 dozen cookies ordered for delivery to my office in less than 5 minutes. It was awesome! Love the ease of use.

response required

The app is ok. I found some of the form functions to be annoying and not very user friendly. I’m also annoyed by the company’s email campaign. “First 150 people to download the app and submit an order will get 50% off.” Of course, I downloaded the app. But the app was not designed very well, so it took FOREVER to fill it out and get the order through. So my hats off to their marketing team for getting me to download, and buy cookies I probably would have bought anyways. But in the end I didn’t feel good about the whole interaction. So, I am deleting the app. Probably I will be cookies again, but not anytime soon.