Grubhub: Food Delivery

I have used gh at least 20 times. The app is great, it always works. though it seems inconsistent from restaurant to restaurant in its menu application and usage -sometimes confusing what comes with an item. The service from grub hub employees hasn’t been bad, they tell me when there’s a problem and make it right, so I think the company seems to care (more than I can say for other food delivery services I’ve used which I won’t name here, but it starts with a U!) So I’m loyal to gh in my restaurant delivery patronage anymore. Now you just have to expect though, the restaurants sometimes have issues and cancel your order & your experience depends in large part upon the relationship between that restaurant and gh. Another factor- if you get a driver who treats your food and your time with respect, which isn’t usually a problem. The drivers usually call from the driveway, I don’t know why, most pizza places ring the bell. Sometimes the drivers forget food or spill it. hey this is going to happen if you order from gh 20 or more times. You take your chances, because you don’t want to cook so much, and you don’t want to go out into the public either. Thanks for being there most of the time gh when I’m not cookin’. And shout out to mr. gyro because he is consistently good & fast, never cancels.☮️

I ordered 3 different times from Taco Bell on 3 separate occasions and I completely understand how the quality of the food will vary with fast food it can be not as hot and fresh as other times. but the first time I ordered the food was not good the lady forgot my sauce, she missed the turn for my apartment complex and then when she got here she gave me a attitude about how my complex’s gate works and the overall experience from the first order was awful she didn’t deserve a tip. My second order was correct I got the sauces. My food was hot but again a issue with a rude driver. And the app told me a man was going to deliver my food a spanish last came to my door and gave me a attitude about my gate again and she was really rude and had me aggravated when I walked back inside. She also didn’t deserve a tip. But the third time I ordered my driver I believe his name was Ernesto or something. He was really nice and smiling and laughing great experience and super friendly my food was really fresh and hot and he even remembered sauces and went a extra step to get a separate bag put sauces in and a receipt. He definitely deserved a better tip than what I gave him but because of my experience with the first 2 drivers I didn’t leave more than a dollar. I think it would be a great improvement for the app if you allow customers to tip at the end of the process after the driver drops off the food

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Today was my second horrible experience. Driver parks in a parking lot around the corner for 20 minutes, then marks my food delivered. I texted the fake phone number they get 4 times and called it about 5 or 6 with no response. Call customer service, at first they tell me I don’t exist in their system using the phone number I was calling from, after telling me the wrong number 3 times. Once the guy miraculously finds my account he says it was delivered. I tell him it wasn’t and explain that the driver literally sat in an empty parking lot and he offers me $5 dollars for a $9 meal. I told him no thanks and I hung up. I called back to get another person. They call the driver after managing to find my account instantly and the guy said he was calling a number (mine but all out of order) and that he delivered it on my houses doorstep... I was ordering from the bowling alley I work at... After saying I can send proof the driver basically stole my food and refused to contact me, the offer changed to $25 dollars. I’m giving one more order to use it and then I probably won’t use the service again. Foch from Portland, ME, I hope you enjoyed my Applebee’s and that tip you didn’t deserve. Tip for Grubhub, add a rating system for drivers, I have a ton of friends who have all had a similar experience. If I could report a driver and rate him this review wouldn’t be written, just a bad one for him.

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I placed an order last night at 8pm. I was told the order would arrive at 9:30. After three calls, two text conversations and 5 hours later I never received my order. The first two conversations plus the first text conversation said the food would be delivered and remade and I was even told that they were in contact with the driver. By 1am I had had enough and I was very vocal with my frustration. The only compensation I was told I would receive was 10% off my next order and a refund. Great. My money back and an extra $4 next time I decide to use this service. I tried to explain that the compensation was very lackluster and I was unhappy with my situation, and the GrubHub person told me I should try ordering something else At 1:30am? Even after explaining how unrealistic this compromise was, I was told for the fifth time of the night that they were “sorry for my inconvenience” and asked what else they could do for me. Extremely unsympathetic and I will never use Grubhub again. You better hope you’re in a highly populated area. The order is confirmed no matter if there are any drivers in the area. If not, just be ready to accept an apology for an inconvenience. And as a side note. I would have driven to pick up my order if I was told it wasn’t coming. I know I’m paying at least a 20% mark up for the delivery. I’m tipping after that too. The point was I was told in multiple occasion it was coming, just a terrible delay. Ridiculous.

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First off their GPS can never find my home. Every time the food comes late and cold/soggy. Second I bought $35 worth of food that was never delivered to my door even though they app said it was delivered. I went through their help service and the person told me since it says delivered they cannot refund the money to me but they could offer me a coupon for 10% off my next purchase. I said that I would either like my money back or the food that I ordered. Again they refused. Then I said I want to become a Grubhub driver, just check that the food was delivered, and eat for free all day. After some time the person agreed to give the full refund “as a courtesy”. When I asked why that is a courtesy and not a standard the person said they gave me the full refund and will not get the 10% off coupon that I never wanted. That person’s before I could answer said I was taking to long and hung up. The next person then said that the food was set for pick up not delivery. Once I told them in had proof otherwise they said it was my fault for not going out to the delivery person’s car to get the food. I did not order to walk out to some random person’s car I bought it to be delivered to the door. After realizing the person was just trying to give me the run around I ended the chat. On top of it all when I looked at the receipt Grubhub charged the restaurant for the refund even though it was their Grubhub driver that failed to do their job.