7NOW: Food & Alcohol Delivery

I’m a big fan of app delivery services, but nobody offered tobacco delivery. And then I found 7NOW. They do require ID at checkout AND when delivered and the driver is required to scan the ID. Super smart. I use this feature to avoid going out of my way/dealing with early morning traffic in the mornings to get cigarettes when my work is a straight shot from my home. I haven’t had any problems with the app, they always arrive on time or early. Only suggestion would be if the store is out of an item that you have an option to select something else. I find it a little hard to believe that a store is always out of 20oz Diet Pepsi but time will tell I guess. I would gladly accept a Diet Coke too 😂 And for those that are complaining about your 7-11 not delivering - not all stores participate- just like on GrubHub/DoorDash/Postmates. I know there is a closer 7-11 to me than the one that the driver shows up at on the map. Just cause there is a store a block away doesn’t mean they offer delivery! Don’t blame the app for that.

response required

I’m always amazed when a major corporation releases and heavily markets a product like #7now but doesn’t catch stuff like... updating delivery time... in a delivery app. Fun fact, the app also does not tell you what it’s password requirements are during account creation or allow hyphens in last names, shows out of stock items as available, does not have a way to contact the driver or modify the order once submitted, sells your personal information (US only so it’s legal to require you to opt in to email marketing and associated data barter), requires you to call customer service and wait on hold for upwards of 45 minutes... to leave a voicemail, and the best part is it’s not even 7Eleven delivering your order... it’s Postmates! Also can’t request a refund on an order through the app, Microsoft Anna yells at you about there being “three people ahead of you” although that number doesn’t change and eventually just dumps you to voicemail, cancels orders hours after stated delivery time without reaching out to customers and in some cases without notifying them, delivers partially fulfilled orders and sometimes charges the full amount. I’d be genuinely amused by the incompetence on display here if it wasn’t standing between me and some skittles... which means that this is true to the in-store 7Eleven experience at least.

ask user to change the rating

I have literally had every problem and more that can happen with an Order since I first started ordering from 7NOW app, first time I ever placed an order it was marked as Delivered after I waited several hours for the order and it was never even Delivered, I have gotten Orders with missing Items, damaged Items, and wrong Item sizes etc, I got charged a Delivery fee when it was suppose to be free and never got the Refund just like I did not get refunded for certain missing or wrong items in the past, and My last order I had a damaged sprite Can that had an air leak to where the soda was completely flat tasting, and a Banana that had a bunch of brown sections, so I ended up having to throw 2 Items away, and there has been times when I put 15 or more Dollars of Items in the Cart to get the free Ben & Jerry’s Ice Cream and either did not get it at all or a different kind then I had chosen, then there were other times I never got the free Mini Tacos, only reason I still even use this nightmare of an App is because I don’t drive and have a hard time getting around and sometimes I need certain Items asap, it literally gets My anxiety going every time I need to place an order just hoping nothing is missing or damaged etc... smdh 😒

response required

First of all the only 7-11 near where I live that offers 7 Now Delivery is in the Ghetto, and the Employees that work that are very low class and rude, they are unprofessional and make a habit of messing Peoples Orders up and then act like nothing is wrong, they don’t like to get the actual Items or sizes of the Items You pay for in the Bag that gets Delivered, and some of the Postmates Delivery Drivers cannot be trusted with The Items of You’re Order half the time, You get Damaged and missing Items, and wait forever for a Delivery that gets marked as Delivered but never actually got Delivered, then after You go through that hell You have to Wait forever on the Phone listening to the annoying screechy Music with the Automated Voice repeating the same darn thing over and over trying to get a Customer Service Representative to get a Refund for an Order etc and get snobby People giving You a hard time on the Phone and lying to You, making excuses so they don’t have to Refund You or do anything for that matter to help resolve the Order problem, and then You have to keep calling days in a row trying to find that one Person that’s not a complete Incompetent waste of time that will actually help You out. 😒

ask user to change the rating

Update 1/6/19: Tried to give them another shot shortly before Christmas. First order was modified & then one minute later cancelled. I placed a second order which made its way to me. The order was fine for the most part except they charged me for both orders. It’s been a couple weeks and I have yet to be refunded for the cancelled order. Calling customer service(as the developer response says I should do), does nothing. They put you on hold forever and when it’s finally your turn, they send you to a voicemail box to leave a message. I’ve tried multiple times to reach them to no avail. Original review: You’re better off going with their main competitor(GoPuff) in the convenience store delivery industry. Twice now I’ve had issues with my orders. The first time, I didn’t receive items. I finally got through to someone but it took a lot of effort. Over Black Friday weekend, they had a promotion where if you bought $50 worth of stuff, they would later return $25 to your credit card. It’s been over a week now and no sign of it in my account. I tried calling them and the automated system hung up on me. I did this two more times and each time the system hung up on me.