Grove Collaborative

I’ve been a Grove customer for some time now (before Ms Meyers or Method was seen in stores), and I still get excited when I get a shipment from them. I love the customizable capabilities they offer with recurring shipments. The products they’ve sent has never disappointed, as I was weary to try anything other than “brand name” before. The important thing for me during my change to responsibly-made products was the company’s awareness of the environmental impact and how they integrated that knowledge into their company in order to minimize that impact. Another important thing was worker/human rights and making sure the products I bought were manufactured and produced by people who were not working long hours, being paid cents, no benefits, and in an unpredictable, unsafe work environment. Everything I buy from Grove, I know, is produced by companies who have the same mindset. It was not long before I started venturing out from just cleaning products to towels, kitchen utensils, cleaning rags, laundry, etc. I have never been disappointed. I actually never write reviews, as I often see them as disingenuous and easily manipulative, BUT I was so happily surprised with the quality of the items I bought in my last shipment, that I just had to write one. TLDR: Grove is awesome. Buy their stuff.

I’ve been with grove since 2018 and the whole time they’ve showed outstanding costumer service! My e-mails and questions get answered within a day by a personal Grove specialist. If you have immediate questions you can alway call. Now that they have an app is so much easier to manage my monthly order. I had a few instances where I got a huge shipment with all the stuff I kept postponing to a next month and all I had to do was call them and cancel the order, they have always been very gracious with refunding. Now that there’s an app I can use, these things won’t be happening. The products they sell on the website all amazing and work very well! If you aren’t sure you can always read the reviews other grove members leave under the product! Once I feel like I’m all stocked up on the cleaning products, I pause my membership for a few months and then re-start again. Great deals and so easy to keep track of which items you need.

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I saw an add on Instagram for this company so I figured I’d give it a shot. It had a good deal going on so I got over $100 worth of product for about $40 so I went for it. It had a PayPal option. Seeing as I already had PayPal on my phone, and I didn’t want to walk downstairs to get my purse, I went with the PayPal option. I placed my order, put in my address, and went about my evening. The next day I checked to see if it had left the facility yet and it had an ARIZONA address, while I’m in New York. I called to get this fixed and they said “you must have put Arizona by mistake, this is your fault, and we cannot fix it”. I had ordered about 14 hours prior, it hadn’t left the warehouse, and they told me I was SOL. I later got an email saying that it used my PayPal address ( my PayPal address has been New York for almost a year ) and that’s why it was sent to Arizona. Regardless, they said they fixed the problem. I just checked, 3 days later and it’s arriving in Arizona tomorrow. Considering weight, it’s going to cost over $50 to ship it from AZ to NY. I’m going to spend more to ship for THEIR problem then the cost of the product I bought. Needless, I will NEVER be buying from or recommending this company again. Sad, I read such great reviews about products. However no customer should be treated like this for a problem on THEIR end.

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When I first started with Grove almost 3 years ago, the minimum order requirement was much lower then it is now. I used to be able to order my items monthly and was so delighted to finally have found a company that had green products but didn’t require more then $15/month to order. Sadly, this has changed. Grove has increased their monthly minimum order. I don’t need enough items to meet the monthly requirements so I’m actually buying less and less from them. I miss the $15 minimum. The products are still great, but the price is the same as it would be at Trader Joe’s, Walmart, etc. so why would I keep buying from Grove if I HAVE to spend extra money to meet their requirements when instead I could shop at local stores in my community, pay less (since stores don’t require a minimum), and not have to wait for shopping?! It’s frustrating that Grove is pushing many people away with with this requirement. What’s the point of requiring so much? Some families can’t afford $25/$35 extra a month. Overall, Grove has good customer, average prices, and good items, I just wish they would decrease their min requirements again.

I love ALL of the products I have ordered from Grove! From their own brand of toilet paper, cleaning products and room spray concentrate to known brands like Schmidt’s, Method and Tom’s of Maine, I’ve never been disappointed. I also love the fact that Grove sells mostly green products and goes above and beyond to ensure their practices are good for the environment too. My boxes always arrive on time and each box I have received has had a personal thank you note written in marker on the outside. I can’t say enough about Grove’s amazing products, services and subscriptions. I love the app and how it reminds me of my shipment, how I can add items and remove items or add them to the next shipment easily. It is also super easy to change a ship date because I get reminders that my order is shipping soon. 100% satisfied customer here; Grove has truly changed the way I shop for household items and I wouldn’t change a thing!