Thrive Market

I was somewhat skeptical about using a grocery delivery service. We have used, and actually like, make at home meal delivery services, but have had issues with the ingredients upon arrival. I had concerns about the shipping of my ordered products prior to receiving them from Thrive. No need to worry, I ended up being so incredibly impressed with the care and attention that went into the packing of my shipment! The individual that prepares your order actually hand signs the inside of the flap of the box, in my case Shelly! Thank you Shelly, you’re attention to detail, and pride in your efforts did not go unnoticed! I’m a huge fan of what this business is doing, and I couldn’t be happier with the level of services they are providing during our current National crisis. I feel it should be noted that the company’s CEO sent an email to their customers thanking them for their understanding about delivery delays related to the extreme volume of orders being placed due to the pandemic. I’ve never felt delivery intervals were even remotely excessive, and would say the opposite actually. Our orders were processed and shipped very quickly. Additionally, the message also said that he, the CEO, would be donating the remainder of his salary for the year to the Covid-19 Relief Fund! Keep it up Thrive Market, you’ve convinced this former skeptic, and my family is truly appreciative of the services you are providing us. Thanks to the entire Thrive Market team!

When I subscribed to their yearly service they had a promotion going on (so even though I spent $59 on the mbrshp they actually gave me $30 off my food order so it actually was a great deal for me). I specifically chose Thrive b/c they treat their staff like family & they’re not laying off all their workers & that actually means a lot to me; of course (just like everyone else) they’re trying the best they can with what’s going on & of course (like everybody else) they’re going to run out of some of the items I bought [it’s not like I’m buying magical mushrooms and unicorn hair from them to cure my cancer] we are ALL in the same boat lolol I’m not gonna die b/c Thrive can’t ship my fancy non GMO beef jerky on time; they say their soooo sorry I don’t know how many times on their website & send late night sweet personal emails (you can literally hear the CEO pulling what’s left of his hair out b/c he’s so stressed out). Point is; they’re a great company, they’re honest, hardworking, love what they do & share their great healthy stuff others :))

I was very excited when I read in the description that it is possible to filter products viewed by things like, gluten free, vegetarian/vegan, and dietary needs. I downloaded the app to find that you can only filter by one or the other of a handful of static categories. It is not possible to combine categories. In my household there are gluten and wheat allergies, nut allergies, dairy and soy allergies and more. Mostly I have to buy meat and whole fruits and vegetables. However, the industry is expanding to include options for people with such allergies and it would be great to be able to find them more easily instead of spending hours reading labels in the grocery store. I thought this was the answer to my prayers, but it isn’t the way it is currently set up. If the filters could be set-up hierarchically (i.e. I could customize it with nuts being primary, then gluten, then dairy, etc) and multiple items excluded, that would be the answer to my prayers. I’m sure it’s great for people who just eat GF or whatever, but doesn’t solve the bigger dilemma. Will keep an eye out for updates that might go this direction, though!

response required

I heard that Thrive is Costco meets Whole Foods- doesn’t seem like it. I’ve been vegan for 10 years and shopped at Whole Foods, Sprouts, and Costco over other big chain supermarkets (Safeway). I know a thing or two. Let’s talk about the market. The prices at Thrive are the same as Sprouts. Moving on to the membership. I got a free membership being a veteran ($60 value). If I had to pay, I don’t see that I would actually save much by shopping at Thrive, unless I shop here 4-5 times a month with at least one product purchase per visit. Then it may be worth it since they have this Thrive cash back program. Products ship within 24-48 hours. If it’s the same price as buying at the store, I feel free shipping is expected. Also, if the local stores are offering the products at the same price and you can pick it up immediately, why bother ordering online? Now the app. There’s a filter for some things, but overall the presentation of the products is not organized. The presentation feels overwhelming and puts you in a maze. I used the search button to get what I needed and bounced. Overall, I would say Costco or Sprouts have the same or better deals. I wouldn’t recommend Thrive Market or the Thrive app.

response required

I highly enjoyed thrive because of its easy to use app and deals! I was very pleased with the products and prices, but their customer service? Not so much. When I decided today to end my membership because of my own finical reasons, instead of being able to simply tap a button to end it, they make you enter a chat with customer service to talk about why you want to end it. At first I was okay with it and told the lady what I enjoyed about the thrive, but I would really like to end my membership for my own personal reasons. She then proceeded to try and convince me to keep my account. She offered me more deals and keep going on about how great the app was and telling me lots of stats to try and sway me. I was getting annoyed at this point because I just wanted my membership to end! We went back and forth and back and forth with me asking to please just have it ended and her telling me why I shouldn’t. When she finally ended my membership she was very rude towards me. Definitely rubbed me the wrong way! I love thrive but wish they would just allow their customers to end their memberships without being badgered or made to feel bad!