Google Pay: सेव, पे, मैनेज

Hi Team, This is a feedback for you to look into this issue now, one of transactions is failed and the amount been debited from my bank account but it’s not been refunded automatically. When I contacted the GP Team for this, I was told it will be credited to the beneficiary within 3 business days and I will have to contact them to get that back. This is a ridiculous process and there is no ownership that GP holds with any transaction other than simply debited money. I had same scenario couple of times and o had to contact the receiver to give the money back(like seriously!!!!). I am now in an ever more plight this time, I should be contacting a government organisation (IRCTC) to get my money back, I absolutely have no hope for this and it’s frustrating. This is to bring to your notice that I am not happy with the service this app provides. The transactions I make through this consistently fails and getting a refund back is being a nightmare every time. I am seriously doubtful of choosing Google pay for payments in the future as I cannot afford to stake my money on some volatile application which fails most times nor I will recommend any of my friends to use this.

I personally love the app. It’s clean and fast. It can see who has this on the contacts automatically. It can stand out of the rest payment app if google can do 2 things. 1. Add credit cards please. I know it’s based on UPI technology which is a bank to bank transfer. But please add credit card even if it’s outside UPI. You are google. You can get around with technology. No one pay bills using from their bank account. Why do I need to hold credit card if I don’t use for the bills and utilities. 2. For some billers (example BESCOM electricity) app automatically show the current unpaid bill in the app by tapping on refresh button. It’s super easy to see the due amount and one single tap payment done. But for lots of other billers (example Airtel, Videocon D2h) there is no way to see the due bill amount. There is no refresh button, just make a payment button. I’ve to go to respective app to see the bill amount, comeback to google pay app and key in that amount to pay. This involves multiple app navigation with multiple taps. This is not a nice user experience. Who remembers all the bill amount on the head. Google, if you can do it for some biller like BECOM why not for other billers. If you give these 2 functions then I’m sure this app is going to dominate the market.

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Google pay do not value customer money. I am using this app for some time I am very unhappy with the services. In a day out of 24 hours half of the time bank serves are not available while using Google pay. There is no control on the transaction to hold. I am addressing a issue. I made the payment to Uber driver. I received notification that the transaction has been failed and money has been deducted from my account. It takes 3 working days to process a transaction which is too long. As a customer I can not ask Uber driver to hold for 3 days to amount credited to the account. I made the payment by cash. And called google pay and bank personnel both to please stop the transaction. Even after my request no one helped me on the issue after 3 days find credited to merchants accounts. Now I have advise to contact merchant to get refund neither bank nor google pay can assist. I am supprised who when a customer getting notifications of failure of payment that transaction will still remain as “processing” status. Now I have asked to show the evidence that you received payment failure notification. Google saying me go to bank, bank pushing me to contact merchant. They are just doing passing the ball. My personal experience I am very unsatisfied by the service from Google pay. I am using other UPI apps like Paytm, phone pay, axis bank app, are providing far better and fast services than google pay.

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There is a glitch on your app even when someone wants to send me money, to accept it I have to tap on pay. I just got scammed today, where the person told me he was sending a request for only Rs 1, by changing “what’s this for” and actually debiting an amount of Rs 4989 and Rs 2600 and then again Rs 4989. Even after reporting this person’s id and everything google pay took no action. At least you should block his id and try to retrieve money from your end. He did the same thing with another friend immediately and he is been doing this for so long now. He has sent me the following requests a number of times and 2 times the request got accepted. This person is a fraud and is committing to such crimes only because google pay is not listening to any of the complaints made by the users. You should withdraw the entire amount available from his bank account and seize his account. And if you have no solution to such things, how can you expect people to link their bank accounts to your app. Paytm never allows such things, why can’t google pay take extra security actions.

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My experience with google pay app is really worst because my bank details automatically gets discontinued while using the app and sometimes when I make or receive any payments, my bank details automatically gets discontinued. I had mapped my bank accounts so many times however the same issue occurs again and again. The best part is that I have no idea that why the same issue is happening again & again and nobody is there to help on this issue. Also, the security option is showing in the settings menu. I want to explore some more secure option and when I tried to explore them, I didn’t saw any security option in the settings menu when I was trying to add more security options. I was surprised when the same option was showing in friend’s phone. I could say that the ad which comes on television that google pay has so many security option at every level, that is not true at all !!! I don’t know whether should I use this app or not but seriously I am not happy because I am facing so many problems. ☹️👎