Go Program Way2Go Card

I appreciate the app. Having the exact balance at the moment when I am about to pay a bill or make a purchase is great. Through no fault of the app developer people are shifty and not always honest. I don’t always feel comfortable checking my balance in the app while in public because the app doesn’t support Touch ID. I also didn’t see a way to set up text alerts. Unless I overlooked it. That would be a great addition also. Text when funded. Text when low fund amount I set is reached. That kinda thing.

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I received an alert to my phone when a transaction was taken out of my account. I immediately call but I couldn’t get threw until a couple of days later. I remind you that I stayed holding on for hoursssss. The scammers cleared my card with 3 transactions from Dollar General in Detroit. I couldn’t even go online an dispute the transaction and I still can’t. I finally was able to talk to someone and they canceled my card and supposedly send me some fraud papers to fill out. I still to this day have not received any papers and my money is gone because they let it cleared, instead of canceling it before it went threw. I am so disappointed with this process and how they handle business. Child support needs to change companies. I’m going to write the news about this as well with this company.

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So I keep getting a “issue” when I try to set up an account. I ended up calling in to get help from customer service, they said they would call me back in a few days and I would be charged for he call. I NEVER got a call back (this was a couple months ago) and they made sure they took $5 out of my balance, totally disgusting. So I’m here a few months later STILL unable to set up an account because the app says there’s a “server issue” (I am on my own WiFi and my phone has full service) and the fact they scammed me to pay for a call I never got and I never got my account set up. All I can say is this is disgusting how they steal the money from me but do not preform the service. The app obviously doesn’t work on iPhones or I would not have this issue.

Ok. This app was great for the first week or so. My balance was always accurate and everything was going well. But...now that I’m days away from my next deposit, the app suddenly forgot my info. I tried to log in, and my info was gone. So I re-entered it, but the security picture and word were wrong, and it wouldn’t take my password. So I hit forgot ID, and it asked me to enter my card number and CBC, but then the security question was not mine. I’m lost and can’t access my info. I tried to start another account but I no longer have the special activation number. Needs bug fixes.

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This app never works. And if you switch cards good look getting it to work again. This company is stealing you your money. They charge you after so many calls to check your balance but there is no other way to do it since you can’t check it on the app. Every time I try to sign back up it says server error. Seems that a company making so much money taking from you from checking your balance they could at least have a working app... but no they want to keep making money from you having to call. When I first got the App it would work OK, but half the time wouldn’t log in.. either way they are scamming and BBB will be finding out. Obviously y’all are changing your ranking cuz it was really low but now you have a four.. yeah right!