MyBlock: Tax Docs & Refund

This app is amazing, just like the company. A LOT of people do not like H&R Block because they think their expensive! But you guys do the best for taxes! And I do mean, THE BEST!! I am so proud of you guys for improving and making sure everyone is understood with terms and conditions and why it happened or didn’t happen! You guys talk about everything! And you make sure those who have been with you for more then 10 years have the best quality and love from your company! You guys are the best! Keep up your love, kindness, and patience! And it will make this business boom more then it ever has!! Thank you so much for helping us! This app is even better and pretty easy to use! I will recommend this app! And I will recommend this tax company before any other! Thank you so much!

Or hire a new team... Logged on to the app for the first time in a long time. First (failure) the app forced me to create a new password - I use a password app so that I can create complex passwords but the app does not allow me to paste the password in. Alternatively, I could use a weak password that is easy for me to type in but that defeats the purpose. There is no logically reason to not allow tech savvy people to paste in a password. Your attempt to protect users from pasting will cause them to use weak passwords or to simply be frustrated in using your app. Second (failure), while using the app to download my files tax return, there is no way to download it in the app. Why for God’s sake not??? This failure drove me to the full website. Now I have to logon again. When I attempted to use the password on the full website, the password that I created (and wrote down to not forget it because I like having unique passwords - which is more secure - but H&R Block wants me to write down) does not work. So I now have to go through the reset password and create it a new password in less than 10 minutes. Apps are suppose to be easy - right? Is H&R Block’s app easy? Of course not. Why? Because you need an identity management team that can be thoughtful if customers.

ask user to change the rating

I was so excited to go with h and r block this year since they got me a hell of a lot more money than my other tax service. However I absolutely hate this app! When I open the app it takes several minutes of the spinning wheel before it will actually let me into the home screen to log in and that’s frustrating when all I want to see is the status of my returns. Then once I finally get in if it is at night after about 8ish or so it will do the Face ID and act like it’s going to log in but it just goes back into the login with the Face ID and it keeps doing that and won’t let me in at all but if I try and log in after I wake up in the morning it works just fine. It’s almost like they have something set where you can’t use the app between certain times. But I can use Face ID just fine on any other app at that time and have never had that issue ever so I highly doubt it is Face ID. Plus I’ve had both of these issues regardless of if I’m using WiFi or cellular so that tells me the app is the issue. I’m highly disappointed with this app.

response required

It’s absurd that a company this size isn’t able to make a reliable app. Even with all the bells and whistles the app crashes every time I’m about to complete a single process. Seriously it’s a joke they have a app that allows me to hear a snake fart in Egypt but when it comes to your taxes and it has a MasterCard stamp God Forbid it completes a task. People have been putting up complaints for months and nothing is done to fix the bugs. Every time I need to prove my identity by taking a picture of my license it crashes before it loads. Don’t worry if you need worthless information about the accountant that did your taxes this app has all that information. H&R BLOCK is one of the better tax companies but come on how many reviews, how many phone calls have to made before your tech team fixes the app? If it can’t be done make your website able to do the things we all signed up for. No one needs another app, especially a useless one.

response required

I got this card so that I could get my checks from work and put them on this card by taking a picture of them and loading it that way. Once I take a picture of both the front and back of the check and put the amount of the check in, I go to click the 'Next' button and the app completely crashes. I've re downloaded it several times and have tried it again and again. I even restarted my phone several times & cleared everything out! That's why I liked this card/app because of how convenient it was. It use to work but now it doesn't. I'm very frustrated and I even called the support number and it's out of their hands. I will be cancelling this card and never using it again! I suggest to anyone wanting this card to get a different one. Especially for those of us who don't have bank accounts because of all the fees they charge. I'm very disappointed H&R Block! 😥