Gett - London’s black cab app

Taxi driver experiences while traveling abroad always stresses me out. More often than not you get ripped off and it can be quite unpleasant. I saw Gett recommended in a guide book and it worked perfectly. The only 2 negative taxi experiences we had was when we didn’t use Gett. Drivers were friendly and you never had to worry about the language barrier since you input your destination. We had a couple of issues trying to find them for pick up, but that was a very small price to pay for the reassurance of courteous, safe drivers who always used the meter. I highly recommend it!!!

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I have to say every successful organization has its bad apples. I order a get car from the west end to Heathrow airport and within 2 minutes of my placing the order the car arrived as I met him at the curb the trip was very fast and from start to finish less than 20 minutes for the entire trip. So much for the good part. When I got my billing I was shocked to see the driver in addition to the fare of 55Gps Put on high traffic item and the a waiting charge for 14 minutes when in fact he did not wait for me. I waited for him and last when he was so unhelpful when We arrived at the airports he added a tip for himself without permission This driver obviously gives the entire group a bad rap. I complained to the care department sritting to Gigi and Paula but got nothing but silence Be careful when you use these people charging the trip to your credit card. Lots of rooms for abuse MC

We arrived in Moscow completely clueless, and to be honest, a little stressed-out. I called my hotel and they recommended Gett... and I’m glad they did. They have several stations set up with the Arrival terminals. The young man there was EXTREMELY helpful. He guided me through downloading the ‘Gett Ap’ on my I-phone. From there, he gave an excellent tutorial on how to use their Ap. He assisted me with scheduling my first ride and provided directions to the pickup location. I met the driver at the Gett station. Even though he spoke no English (and I no Russian), he was very friendly and professional. We had a great first experience with Gett. Hope you do too! ... Gig ‘Em!

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Traveling in London this app was recommended by family. The first ride was great. The second ride the driver could not be bothered to pick us up curb side. He was on the phone the entire time discussing business which has nothing to do with a taxi. We put in the destination of British Museum and he took us to the British Library. The third time we tried to use the app no taxis would pick us up. Could count a dozen on the screen. One would flag to pick us up and then drive the other direction and then park until it times out. This happened three times. Opened up customer care in the app and they could not get a taxi to pick us up. Waited 30 minutes before giving up. Find another app with drivers that actually want to work.

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I have been trying for six days now to put in my mobile phone number so that I can create an account. I do have an iPhone and the latest iOS. I’m leaving the country in less than two weeks. It keeps giving me an unexpected server error. I have emailed and called the few customer service contacts I can find, but nobody can tell me if the app is down or help me with this issue. So I don’t even have an account yet and therefore cannot do certain things that it advises you to do when you’re having trouble with your account. Where are you supposed to turn for help with things like this? It’s not made clear anywhere on the website or in the App Store.