Genbook Manager

The new servers are more stable. Still can’t adjust tip amount. For service 18% is standard, but this starts at %10. When someone clicks on a time slot, that slot will be pending for 10 minutes. Way too long, my clients can book in 2 minutes., 3 max. I’ve had 4 slots pending at once, and the person decided to not book any. I do enjoy the review feature and the text reminders, but we should be allowed to customize the message and how far in advance (12 hours would be great). Overall, Genbook deserves a solid 4 for the efforts they’ve made. Pros: -Booking is easy -Reviews instill confidence -Low promo price -Google search presence -Create own web address -Can flag No-Show -Block unwanted client Cons: -Outdated interface -No tablet app! -Delayed calendar sync -No same day reminder

I really enjoy Genbook and have used it for years, but recently I’ve been receiving multiple notifications on my phone. They’ve been spread hours apart for the same client/appointment. Also, sometimes they are delivered in time with a text and email. Other times I receive the first notification hours after the appointment is booked. This only started recently and I’m wondering if I updated the app and there’s a new glitch? I’ll continue to use Genbook but may have to see about turning off the apps notifications and rely on the text instead..

App is terrible. I run a chiropractic and physical therapy clinic and keeps logging me out on the app. Won’t take my passwords and works just fine on desktop browser. Also genbooks about once a month will just shut down thus stalling the ability for my clinic to grow. Seems like they do a high amount of maintenance so stay away from this company.

..Multiple notifications etc. It’s okay, priced high for what it is really. My angsts ate few and I keep it for my clients ease in familiarity but I’m on the edge. There is this Annoying pop up genbook promo chat box with announcements often and no way to turn it off. Also It’s like they’ve never used their product, many bits and pieces to be corrected and improved, when I suggest something , no matter how much care and time I put into explaining what the need is,I get the same genetic plastic thank you response. I’ve used this for several years.

The latest update makes it very difficult when searching a name because the one you search for is to far up to touch if you pull down you still can’t touch the searches name. Very frustrating problem that is affecting iPhone 10 with latest update.