Freesat

ask user to change the rating

So I set my new box to remote record like I used to do with my Sky and Virgin boxes, expecting that it would update my planned recordings straight away. When I was met with a message saying that the message would be sent to the box in half an hour, I thought ok whatever. When I then came to watch the program that I had set to record, imagine my anger when there was nothing! No recording. No planned recordings. It just failed! Rubbish. I was starting to think I should have just continued to pay a monthly fee and get sky’s free box with it. Anyway, since then it’s seemed ok. I don’t know if it was teething problems or maybe just hit and miss

response required

We recently purchased the new Freesat 4K recordable box (delivered only a week ago). Unfortunately, neither of us have been able to successfully link our iPhone 7s to the new 4K recordable box via this Freesat app, which is supposed to allow us to link (pair) our mobile phones to our Freesat box - thus allowing our iPhones to act as a remote control. Also, we are unable to do standard programme scheduling successfully as the app does not not show any programme that is scheduled and we cannot edit/delete watched programmes. This is very disappointing especially as the manual for the new Freesat 4K recordable box advertises the use of the Freesat app for users of iOS devices, hence why we downloaded the app from the App Store. We contacted Freesat Customer Support last week about this and was advised this is a known issue and, as yet, iOS users cannot pair with the Freesat 4K recordable box and we have to wait until such a time an update/patch us released. This is surely something which should be highlighted to customers, as at the moment we can see no mention of this issue by Freesat. As an aside to the app, we also find Netflix is not working on our new recordable box and this has reported and now escalated to the Freesat technical team - and we are still awaiting a ‘fix’ on this. All-in-all, a very poor start as new Freesat customers only one week in to using this system.

ask user to change the rating

Updated app.. date now changes but.. say I search 5 days ahead, BBC1 highlights and shows programs for the date searched and you can scroll up to see what’s on that day. Now tap on any other program and it reverts to what’s on later. This means to view what’s on that say across channels I have to put date in again and again. Easier if a date could be selected and whichever program you choose the schedule is for that day a now button would help go back to present time. Not tried on IPad as no update showing. Only update shown for iPhone. Hold on...this does work ok on the iPad I’ve just checked it. Now it’s not. Confused. An app with a mind of its own. Seems to work on iPad if I set date back from Today but not forward. Later shows instead of date set. Update. Latest app on iPad works for date change but as above reverts to what’s on later if another channel selected.

I like the program guide but have found trying to set programmes for recording quite difficult. I received my pin which I inputted do not sure why this has occurred. Yesterday I set three series to record which appeared under planned with the red box besides this, but only one remains there today. Nothing has appeared under recordings on the app. I tried to record an individual program but when I hit record nothing happened. I gave up with this program and recorded directly through the box.

ask user to change the rating

I suppose it does what it says it will do but I find the programme guide very confusing. I don't ever seem able to view programme details on the channel I want for the day that I want. Freesat still have to fix the bug that I report them several weeks ago. That is where planned recordings or reminders are shown in reverse sort order. I see this on an iPhone SE and 6S Plus. As pairing no longer seems to work on either of my iPhones I’m removing this app from both of them. If I can't reliably see what I'm looking for in the programme guide or see my recorded programmes and reminders then what is the point of this app?