Forward - Primary Care For You

I love the medical staff and doctors but have become so frustrated with the care team. It’s like connecting with ask Jeeves vs. someone who actually looks to your info and has true medical experience. Ultimately, I find myself asking for doctor review of what I send in more often than not. The overall experience with Forward is great but the headaches the care team give me may ultimately be enough to drive me away since 80% of my interactions as a patient are via the app.

This is a review of the APP, not the actual service provided by Forward. I think the app has a long way to go, especially since they’re marketing themselves as a tech heavy doctors office. All of your data is more or less organized in a scrollable layout. Convenient, but there doesn’t seem to be a rhyme or reason as to how it’s organized. You’ve got my vaccines history, then my lipid panel then my flu shot. It would make sense to segment things - have a lab section. have an immunizations section, etc... Scheduling is labor intensive. One Medical has a great scheduling system and I think Forward should adopt from them. With OM, you select the reason for your visit, then you can see availability to their schedule and pick out what works best for you. With Forward, you have to chat on... and go back and forth with scheduling. Not very efficient. I do like that you can track trends in your data like weight and blood pressure. I also really appreciate that they collect my previous medical records from past providers and I actually get visibility to it! Very empowering! No glitches, no bugs that I’ve noticed. App is pleasant to look at.

This makes One Medical look like a bit of a joke to be honest. I’ve been a FWD member for a month now and they’ve been more proactive and helpful than OM have been in 5+ years. If you want to own and make meaningful progress with your health, habits and fitness, FWD is the way to go!

Need more medical understanding of the diagnosis and treatment from the chat staff ... they are polite but do not answer questions easily ... Still have to give overall marks of Four Stars getting five will require improved script delivery to the providers .. All in all the service is a plus ... Alan DDS

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Bugs seem to emerge, vanish, and re-appear with little attention to end-users. No one seems to provide support for app. Too bad since the service of the care team is excellent. Management should work on getting their operations act together.