First Watch Mobile App

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This app is ok when it works which is only about half of the time. Once you use the app to get a place in line the First Watch system will kick you out of line by the time you arrive at the restaurant. And having the text message of confirmation that you did in fact check in via the app doesn’t help as your spot is already gone. They need to have an option to select your wait time because if you are quoted a 15 minute wait & are 20 minutes away, your spot is gone upon arrival at the restaurant. The app doesn’t allow for options like seating or table preferences. Really about all this app is good for us to tell you whether the restaurant is on a wait. The app is totally for the restaurant’s benefit & has limited usefulness for the customer.

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The app is pretty, but I estimate that no more than 25% of it is functional. It got caught in a loop loading the menu from the home screen. The store location feature doesn’t seem to work at all. At one point, the map showed my location accurately but did not note that I was sitting in the restaurant. The “Specials” link goes to the website and lists them accurately, but the link there to the nutritional information does not match the choices. The sign-up for the Sun E-club got stuck in a loop when I got to the “location” tab citing “connectivity issues”. Being on the restaurant’s Wi-Fi vs LTE did not matter. Keep working at it, folks. I want the app to be as good as the 5-star food at First Watch!

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Half the time it says it successfully reserved your place in line but the restaurant has no record of it and you start from scratch anyway, and the other half the time it says it failed but it turns out when you get there that it worked. “Worked” isn’t really accurate, either, because besides the fact you can’t pick an arrival time and are stuck with whatever you happen to be quoted, your wait upon arrival will be EXACTLY THE SAME as if you just checked in in person on arrival. You have saved ZERO time whatsoever. Most bizarre, you can’t check your place in line in this app! You supposedly can do it in Yelp’s app, but why should I have to install an app I don’t want to do something THIS app should do? Gets one star back for letting me browse the menu, but let’s be real: you can do that in a browser on the website, you don’t need this app to do it. This app is nothing more than a mostly useless data vacuum getting your marketing information.

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I went to First Watch for the first time and checked in with the host and was advise I would be sited shortly within 15 minutes. 45 minutes later I notice that everyone after me was being seated so I ask the host what’s up with all these people coming in after me being seated. She then stated well, we have an app where you can reserve in line. So they get seated first?!!! What the hell!! I waited another 15 minutes to still not be seated . This system they have is stupid!! How are people to know you can reserve in line via the app?!! If this is the first time you visited the establishment. I was so frustrated with my family we left without eating after waiting 1 hour while everyone else was being seated!! NEVER AGAIN!!

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I checked the app many times this morning. I was meeting fried for breakfast (it’s Sunday) at 9:30 so I figured I’d get “in line” through the app. Checked from 7:30-9:30 and the app said there no wait at any time. It didn’t seem correct, but there was no option to put my name on the list bc there was allegedly no line. Got to the location at 9:30 and was told the wait would be 45 minutes to an hour - and that “technology can be glitchy.” No apology, just shirted shoulders. We went to another restaurant instead. Don’t promote an app that doesn’t work. Very disappointed. Used to go to First Watch weekly, but we were blown off today so rudely, I don’t know when/if we’ll be back.