First Bank Digital Banking

I love the mobile app. I use it all the time. I moved out of NC for a few years but knew I’d be back so I kept my First Bank account open. I mobile bank and it’s so convenient. And I love the girls who work in my branch, I just didn’t want to give it all up! The app is very easy to use for deposits and transfers and just checking balances. Way to go, First Bank!!

Really wishing soon that the means to freeze your debit cards with them was available. As if one is lost and you call they will want to know the card number. Though when that did happen to the spouse, they managed to freeze the card. Then when we did have our cards, and managed to find out fast someone had cloned his card, we were told both cards were to be frozen and in the morning to call the bank. The bank was able to identify which card was compromised and activated my card but not his. It would be a huge relief to see in the app where we could freeze our cards ourselves. Over all, this app makes the other bank apps look pitiful. We use two other banks now due to spouses card being compromised in hopes of less money in another bank is less of a party time to a thief.

response required

The credit card payment process on the app is not very user-friendly and is cumbersome to navigate it also requires another password instead of using your login credentials that you use for your online banking. I should also be able to use the app to transfer money very easily I do not feel that is the case with this app though I have not tried it. also the credit card information for your credit card does not update as soon as you make a payment. overall app needs improvement

Application is easy to navigate and full of features that benefit the customer. First Bank is always searching for a way to improvement their products, and it shows through their updates. I have no complaints. Only positive things to say about their mobile banking!

My husband and I have had excellent experiences with this bank, Their customer service has been exceptional, and we've been with them a long time with no complaints. They've kept up to date with technology, so it's easy to deal with them online, or calling their customer service.