Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.
3.0
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate.
Real-time mobile access to FCMB accounts is now possible, with FCMBOnline App, available in the App Store. With FCMBOnline, customers can check their account balances and transfer funds directly from their mobile devices. The App enables transfers within FCMB accounts as well as to any other bank account in Nigeria. Other features of the FCMBOnline App are bill payments (such as Cable Network, Electricity Distribution Company Bills, Airtime Post Paid bills and Internet Data Services bills), and airtime top up recharge purchase for self and third parties. Customers will enjoy the same features and functions offered by our Retail Internet Banking, in a very convenient manner: customers can use their existing internet banking credentials to access the App, thereby giving them a unique experience across both channels. Another unique feature of FCMBOnline is the branch locator. The App will help users locate the closest FCMB branch via the Map. FCMBOnline is very secure. In addition to the private log in credentials required to access the App, a transaction password is requested to validate any mobile transaction. To guide against unauthorized access to customer’s account, it is important to protect bank details securely. In case the password has been compromised, we urge customers to promptly contact us. Please note that the bank will never request for your password. Activating the App only requires Username, Account Number and a Registration Code that will be sent to the registered phone number after the first authentication stage. For existing FCMB Internet Banking users, only the Username and Password are required. The benefits of FCMBOnline include (but are not limited to): • Real time access to accounts • Transfer of funds to loved ones without hassles • Easy bill payments and airtime purchase • 24/7 round the clock transactions • Convenient branch location service For more enquiries and information you can access our FAQ, call our contact center on 01-2798800 or send an email to customerservice@fcmb.com .
