Ecobank Mobile App

Glad to know the little Ecobank is doing. I mean I can easily transfer money to my mobile phone or to my mom’s phone directly from my account on my phone. The only hindrance is the 1% charge on every transfer. I think that’s too much. Also the 5 cedis charge per month just for holding their ATM card, calling it maintenance fee. Have they forgotten they also have our money which they loan to others? Do something about these.

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I’ve been trying to activate my mobile app. outside Ghana but not successful and sent several emails because it keeps rejecting my card details but no one responds to my mails. I have funds in my account that keeps reducing due to charges but cannot access them in anyway. My money is good but my mails are not deserving of a response. I reserve my ratings because this is just pure theft. If I cannot access my own funds when outside Ghana then what’s the use of have my money go through your bank. Do something about this if you want better ratings and put people who are technologically sound enough to respond to customer mails. This is both annoying and frustrating

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Previous version of the app and the website were working very well. The navigation was quite easy and the pages loaded quite rapidly. New app is total fail. Pages takes forever to load and up until now it is impossible to request a bank statement. The history of transaction still only allows to see very recent transactions. In account summary, the displayed name were mixed, it says “saving account” but in fact it is the “current account” and vise versa for “the current account”. I would have given a score lower than one star it was possible.

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I was initially excited about the Ecobank mobile app when I first downloaded it in early 2019 and had a positive experience. Since then, the app has been updated twice with each update less user friendly and more glitchy. The newest update no longer allows airtime payments in USD even from USD accounts. It is extremely slow and often times out before transactions can be completed. Although my expectations for customers service and other banking experiences remain very low, Ecobank continues to disappoint and fall far below acceptable standards.

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I wish I can go back to the old version that one was way better than this version. The new version is unresponsive most times, and unsuccessful mobile money transactions like debit without crediting ( May take hours)before money comes to your wallet., you can’t check balance sometimes because it’s still loading. This app kept me stranded in town because I couldn’t access my money through mobile money, nor e-token express cash as I did not have my atm card at hand. I’m very dissatisfied with this version and it need to be fixed!...