Etihad Airways

Everything about the App is great from the UI, checking the miles and adding your booked trip to Apple wallet. But I'm still missing the ability to book a ticket using my miles and I can't access my account and check or update my information. I think the developer should consider these requests

The Etihad website is the worse when it comes to booking via online. Every time I am processing an online booking there is an issue with website. I call the hotline for support and they acknowledge the problem and asking me to wait for a while before the system is back. I am always forced to change my plans because the waiting time frame end up being 24 hrs. Keep in my mind I try this booking via using my miles. Unfortunately it is always a bad experience. I am hoping that something would be done towards your Etihad guest online booking.

I am surprised that Etihad has still not fully integrated the member account with booking tickets. In spite of using the app when I am logged in, there is no option where I can select my name to fill in all the required fields. Also on selection of seats, the booking system does not recognize that I am a good member and wants to charge me for the seat.

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I selected my seats yesterday and then pressed the done button on the top left, which means that I am done with the checking. I didn’t realized the app has one more done button at the bottom which I could see a day after realizing that app didn’t picked up my checking on pressing top left done button. Today I have flight and I didn’t see the seat I selected a day before. Didn’t understand the utility of having done button two times. Need to be developed more rationally.

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Wow. Shocked. This app is appalling. I just spent 20plus minutes trying to do basic things and it crashes or refuses to accept data. Really frustrating intro to Etihad. 1. App crashed trying to join. I ended up going to the app to login having been through 3 layers of security and email validation just to get a website crash message 2. Couldn’t change my seats. The app locked me into a loop asking for excess baggage that I couldn’t exit without losing my seat change 3. App demanded my home address and address while staying in The US. They are the same thing as I live in the US! it would not accept any entry in the visiting address and my flight is from the IS so why even ask me? So now I can’t even check in... I gave up using the app and hope my Etihad experience is not like the app - frustrating and time wasting.