MakeMyTrip Flight, Hotel, Bus

I stayed at Winnie's resort, Kasauli for two days wef from 29th July 2019. My self and my wife are above 70 and wife has problem in her knees. Their executive Mr. Ravi have allotted a room without stair. Further they have golf cart for movement from rooms to restaurant etc. Room and balcony were very spacious with a beautiful view. Each and every staff was very helpful. Nice food and location. I give them full 10 out of 10 number.

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I’m traveling India solo and tried this app today at a nice Indian man’s suggestion. I really needed help in finding affordable accommodation in Shillong after battling an overnight train ride with the flu. I chose the “pay at location” option and received confirmation of my reservation. Upon arriving in Shillong in very poor shape I called customer service as I had a feeling something was off. Sure enough, make my trip had canceled my reservation without even telling me. They said it was because they did not receive payment- when I actually chose the more expensive, pay upon arrival option and was given a confirmation. The app still says my reservation is good but customer service says it is cancelled but will be glad to reinstate the reservation for almost double the rate that I was promised. They put me on hold telling me a supervisor would be on the line any minute to help out. After fifteen minutes the line went dead. Now I am staying in an absolute hole of an Indian hotel room- shivering with cold. Makemytrip, the world must know about how you treat your clients... like complete dirt!

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Over promise and under deliver. Promise discounts on booking, which never realize after the trip is over. Poor hotels in trip packages, complete mismanagement of travel schedules. Went on a recent package trip to Bhutan. MMT had 4 couples in 4 different hotels with the same van!! We wasted one hour everyday just picking everyone from their hotels before we could begin the day tour. Even their customer service is bad. They will call you everyday before the package is booked. Try contacting them and resolving issues after the trip. They will send you a ticket number which is never resolved. And their customer service will only provide lip service, no resolution at all.

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On our round trip through Thiland we bought a travel Insurance through mmt. We never received the policy in-spite of so many email reminders from us & hence remained practically uninsured through our journey, which caused a tremendous mental stress of traveling with out Insurance. Had to pay a higher price for car rental & took 5 weeks of intense efforts to get the issue resolved after getting at least 15-18 emails from very inefficient officer dealing with us from mmt, before we settled for a lollypop to put the matter to rest. Aghast is the only word to describe the whole episode & experience...

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One of the most difficult application for claiming the bonus points. I believe, user interface could be made more candid to allow user value for money. The following features were troublesome - 1. User cannot claim all the bonus in the MMT wallet. Sometime ago this was not so 2. MMT option of Rs 5 to charity should be off by default 3. MMT ticket insurance option should be off by default. Since option 2 and 3 are on by default they add to the price of the ticket. These are hidden costs and only an experienced user can discern. Please make changes asap.