Equity Bank

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Earlier this year when I finally decided to download the app it worked phenomenally. However, by August this wasn’t the case and the app quickly declined. My IPhone is always up to date and I know app programming is not the easiest for a company that is just now adding online banking. With all that being said, I’m giving it this rating because I have contacted support 5 times, alerted the bank personally and still have the same issues with the app. I can no longer log into my account and refresh, it automatically kicks me out. I don’t know what more to do other than to say please make sure your apps work properly. While advertising it was a grand idea, I don’t think it’s professional to maintain that when your product doesn’t work.

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I am consistently having problems saying the app is under maintenance. Also any auto debits that I have for bills will take up to 5 days before it shows the money is taken from my account. I receive an email saying thank you for your payment yet 48 hrs later payment still hasn’t been taken from my account. Pretty frustrating.

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This app would be great....if it could do its job. Every single day when I check my bank balance, it tells that the app is currently down for maintenance and to try again later. EVERY DAY?! That’s ridiculous. Not only that but it can’t even tell me how much is in my account when it does this and don’t even try to use the app on the weekends because it doesn’t work then either. It’s to the point that I am thinking about switching banks because they can’t get their online banking figured out. It’s 2019, you should be able to figure out how to create a functioning app.

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Called the bank to make sure I could deposit a money order with the mobile app like a check- “Yes. Just like a check.” Money order has been rejected 5X so I called the number it gave for questions. First time they said try again then they said our scanner just can’t read money orders well. I suggest getting a GOOD scanner or not telling customers that money orders can be deposited with the mobile app. So irritating!!! GET A NEW SCANNER FOR MOBILE DEPOSITS!! I have a check that has “for mobile deposits only” on it. 😡😡😡

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My app was working fine until it recently updated and now the app keeps getting my checking and saving wrong. I don’t know what’s the correct amount in my account anymore due to the app giving me false information and moving my transaction around. This is the third time that the app has messed up on me and my funds are constantly moved around for no reason. Hopefully the apps gets fixed.