UMB Mobile

I am a customer for well over couple of decades with UMB . The IT team has no clue what a functional “User Experience” ought to be leave alone the standard services features that come with any banking app - Cheque deposit . With my BOA and Wells Fargo acct, I can seamlessly look at all my banking and wealth management accounts, monitor my children accounts and transfer funds from . The app does not open up right away when you tAp the app on the I-phone . I should say I had better experience with the app 6 months back . I suspect the new version is tied to the silly two step process of inserting your card twice at a UMB ATM to complete any transaction!

I’m a long time customer of UMB. They have always been so very helpful when something happens with my accounts, like fraudulent charges or sudden overdrafts. Their app is the one thing that made me want to change banks. I was so happy to open up a new, completely updated app this morning! Face ID, a smoother interface, a search feature, and an all around updated look! I transferred some money from one account to another, and it was done in seconds, rather than a few minutes in the old version. I’m so happy they finally updated!!!

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Just switched to UMB and this app makes me nervous about that decision. It looks like it was developed in the 90s and never touched again. It mostly works for showing my balance, so that’s important, but it doesn’t work with Face ID on my iPhone, the toggle buttons to remember my user ID and remember my device don’t actually remember anything - I have to re-sign-in and answer security questions every single time. Attempt at mobile deposit took about 10 minutes to get pictures that it would accept. UMB, do not expect to have any millennial customers if you don’t improve this and keep app improvements and user experience a priority. This app makes me sad.

Much better layout for the app. However, the Good Morning or Good Afternoon message takes up too much space. Why do I need to see a generic picture of a road? I just want to quickly see all my accounts without scrolling. My only other concern is the Money Manager has very few categories. For example, there is no category for automotive expenses. Please re-evaluate the categories. I hope that UMB continues to develop and add to this app like other banks and not let it sit like they have in the past.

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I use mobile apps for credit cards, bank accounts etc. Hands-down this is the most worthless one I have. Logs you out as soon as you switch to another app, doesn’t use facial recognition, continues to forget my login details meaning I have to answer security questions regularly, and only allowed me to see one account at a time (though I have several with UMB). Despite a months-old e-mail promising an enthusiastic upgrade in very short order, it’s been crickets ever since. For a bank with the capital that UMB has, I struggle to understand how this has been so difficult to overcome for them.