Dwelo

Ugh, this is why we’re going to turn into the fat people from Wall-E! But welcome to another episode of “Quarantined: Grateful for Random Things” - I LOVE the Dwelo app, it’s amazing! You know the feeling of slight excitement as you get into your comfiest clothes and you sit on the couch getting ready to binge watch your fave show but darn you forgot to turn the kitchen light off and you know you need to preserve energy but you really don’t wanna get back up? Well, worry no more! You can just grab your phone and turn the light off on the app! 😂 Or turn on the A/C and lock the door from the convenience of your couch. 5/5, would highly recommend. 👍🏼

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If you’re renting a home/apartment from someone and they’re asking you to pay extra for a “technology package” that includes Dwelo, deny it. The app doesn’t work 75% of the time. You’ll find it says there are lights on when they’re aren’t, the door says it’s unlocked when it’s actually locked and it’s awesome when the AC/heater controls don’t work while you’re out of town and you end up paying more on your utilities. This app is trash and has probably costed me upwards of $500 in “(lack of) technology package” fees and utility costs. I’ve had the app going on two years soon. What worries me for the future is they haven’t cared enough to fix the only functions on their operating system so our information and passwords is most likely also at risk. To finish, yes I have reached out to support. Their resolution was essentially to unplug it and plug it back in (delete and re-download). I’ve done this a few times, not once has it fixed a thing.

My hub was having issues and I contacted support; Arylsia was incredibly friendly and helpful! Arylsia scheduled a service call to my home while I was at work (keeping me informed via email for every step). Jimi C was the tech that came to my home—everything works perfectly now! And Jimi left a great note behind. :-) It’s never fun when something goes wrong, but it’s so much easier with great customer service like I got from Arylsia and Jimi C! Thanks, Dwelo Team! :-)

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Update: It’s worse than I thought. It is absolute trash. Never sign up with them willingly. The app never works, it shows things are on or locked when they’re not. It won’t work sometimes and you get locked out of the house. Very terrible. Very very terrible. This app is absolute rubbish. It does work fairly consistently, but has some serious flaws. 50% of the time, my lights will show incorrectly as on or off. Another security issue, is that this terrible app could also be telling me the incorrect position of my deadbolt. I don’t like having a terrible app controlling my safety in more ways than one. When you adjust the temperature, after a few seconds, the app changes the temperature back to what it was, and does not change the temperature to what you just set it at. It’s infuriating honestly. Finally, the app lacks seriously regular run of the mill capabilities. It can’t even be programmed to have the thermostat adjust on a schedule. It also can’t schedule the lights. Wouldn’t it be great if the lights turned on when you got home? Other apps could do that, but not this one.

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To wake up at four AM and open your app to adjust your a/c only to see that your door is unlocked (according to the app) is unsettling to say the least. When I check the door, it’s locked and my home is secure. This happens far too often. This app is garbage, don’t bother with it, especially if you have any type of anxiety at all. Oh and forget relying on it when you’re out of town or away from. It will all of a randomly freeze, not allowing you to adjust your a/c, tell you lights are on when they aren’t, and...you guessed it, will say that your door is unlocked when you know it isn’t. It definitely doesn’t give you any peace of mind when out of town. Pointless. Do better Dwelo.