DrChrono OnPatient Portal

This is such a great way to allow patients to upload all of their information from the comfort of their own home. Instead of having to fill out all these forms in the doctors office, you can do it at home. So when you get into the doctor office you can be seen by the doctor sooner because you don't have to fill out and paperwork! Great Application.

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This app used to be my one stop shop for content updates to my child’s doctor by sending secure emails from my iPhone and receiving messages and scheduling appointments within the app - the newest update of the app has revoked these features and now is basically useless on my iPhone. I have to log in from my home computer to use the OnPatient website to correspond with my child’s Dr and Schedule appointments. This app in a information only app that allows for collection of data from your phone, but as I am contacting a doctor for my child and not myself, the integration of the biometric info is totally useless to me. So disappointed in this newest version of the app. - the “support” link on the app store only takes you to the inpatient site that has not way of contacting tech support. Totally useless Needs Attention.

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Company has either lied in their description of this app or their support people know nothing about their app: If you read the description of the app it is VERY CLEAR they claim it is for patients, not specifically (or exclusively) for doctors and medical staff. Yet, when you contact their support they will tell you that it is *NOT* designed for anyone to use except doctors and medical staff. Additionally, it appears that if your doctor, pharmacy, et cetera, is not on their list of providers (and it seems a rather limited list) YOU CAN'T MANUALLY ENTER THE INFORMATION. What?? Are you kidding? This is supposed to be where I can store my personal health/medical information and I can only list a doctor if they have subscribed to the DrChrono service???? Who designed this app and what were they thinking???

We love having onpatient access to our provider. It helps when at specialists and saves me time waiting for phone calls back. I love being able to send photos and updates directly to the office! We do not love that you can't synchronize more than one patient per account, making it impossible as a family of 5. We also don't like how limiting the app is vs the web. Dr. Chrono seems like a great tool, they just need to be more user friendly. Please allow synchronized patients for parents!

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First, there is no obvious way to log out once logged in so anyone has access to my health info unless I delete the app. Second, once the initial profile is completed by the patient, there is no way to edit it. Third, I tried to "read" the HIPAA statement but could not close it. When I tried to back out, I was sent to different screens and basically locked out. Much of the information I entered now does not appear in any field. I'm giving an extra star because the email function works nicely.