DAILYLOOK

I have been very happy with Daily Look as a whole. The items I have bought are some of my favorite pieces in my closet. However, I have problems with the app itself. The app doesn’t respond to scrolling. Whenever I go in to change box delivery I can never scroll down to the options below the calendar. I always end up going to the website in my browser to do what I need to do. When my box preview comes, the “preview box” button freezes, and I have to shut down and re-open the app multiple times for it to work. If this app cannot function in the very basic way that users need to manage their accounts and boxes, what is the point of having it?

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I had ok experience using this service, but the charging and cancellation was extremely frustrating. I decided to cancel my subscription before my second box and I just removed my credit card from the website. Guess what, after 2-3 email reminders to add a credit card or they will stop my subscription, my card got charged again! Even after removing it from the website, they really did charge my card again and sent me another box. Same with the address, even after I cleared all addresses from the address book, they still showed me my address and asked me to review if it is correct. It’s as if they are secretly saving all your info even after you deleted everything. I was very determined to cancel right after I returned my second box, then they told me that I can’t just cancel it by clicking the cancellation button, clicking the bottom only sends a “cancellation request” and I need to wait for a representative to call me in 3 business days to cancel. And of course two weeks passed and nobody ever called me, and every time I want to cancel again they say “your request is still being processed.” It’s almost like they are intentionally delaying and complicating the process just to make you give up or to charge you for the next box before you are able to cancel. I totally hate that experience. Will not recommend this service to anyone.

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While I usually avoid writing reviews because I’m Mobile Product Owner and acknowledge the difficulty in creating meaningful designs and experiences within a mobile app, I was shocked by the poor UI and lack of features compared to DL’s competitors in subscription clothing services. There is a sheer lack of transparency and intuitive design regarding the box creation workflow, reviewing items in your box, and tracking order history. A few recommendations for your Product team to consider - add filtering and sorting to your Styling tab, allow users to “like” styles or place in a virtual closet to inform their stylist of their taste, add descriptions to styles, provide better transparency to the ordering process (there are only two statuses currently), allow flexibility in dates to request orders, update your copy to be less transactional, allow users to zoom and see multiple photos of items placed in their box, if users request items be removed from their box then honor it, order history should document both the order received by the user and returned to DL, confirm what items were returned and provide a final invoice, and lastly make your Stylist more human (whether they are or not) by actually responding/acknowledging feedback and providing a more personal approach. Unfortunately, this killed the experience for me and I have decided to cancel.

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All I have to say is if you’re thinking about it don’t bother. The app itself is terrible. The clothes are not high quality and are expensive for what you receive. There are a TON of bugs as it relates to customer communication. For example, I received a text message and email the same day telling me to hurry up and “check out” and that I had 48 hours to complete it. No more than 2 hours later I received a follow up message via text and email telling me that I missed my window to check out when the original told me 48 hours.... I cancelled my account and sent a request in to customer service multiple times. I have yet to receive any confirmation from them. Don’t waste your time with this. I’m willing to bet the company won’t make it.

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I literally did the style quizzes, posted my Pinterest link, gave feedback on favorites and called customer service to advise I NEEDED WORK CLOTHES & what I wanted... THEN provided feedback on the preview and ended up with mostly see through shirts about 5 shirts with the same very thin work inappropriate material, too long cropped pants & a too big jumper (I’m 5’2 and they ask for height in the style set up). And the box for all that wrong stuff was almost $700 worth of no name (most of the items had the “Daily Look” label and was priced no less than $68 for those see through shirts) nonsense. Like don’t waste your time and try the Express style box instead, at least you’ll have coupons and sales. I wish I could give this service a negative star!!!