Cove Security

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I purchased this security system in the middle If the night Friday night. It was delivered today Monday(super fast!). Setup of the system was a breeze and I thought the app would be too. Wrong. 😫 I found the info to get logged in but when trying to change master to my name and set push notifications, it won’t accept the change. It says “JSON Parse Error”. It’s pretty frustrating. :/ seems like the app might be buggy. Everything else is super... but I bought this system so I’d have the ability to use from my mobile.

I’m purchasing my Cove system we installed it and while testing the sensors we forgot that the system was armed we had a quick reaction time receiving emails, text message, and within less than 30 seconds a phone call since we didn’t respond to the text message to let them know that it was a false alarm. The app itself however seems to work pretty well however it does have some issues with Face ID functionality as it will get a timeout error when you leave the app, and you have to hard close the app in order to try and re-login. This can be problematic as it can cause a delayed response to disarm your system. The second issue that I noticed is that the system runs a little bit lagging from when you issue commands from the mobile app, well this is not a dealbreaker it does have the potential to have delayed reaction time that could result in a false alarm. I would recommend adding in some form of NFC, or broadband functionality (as a secondary communication method) so that way it can be instantaneous.

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The security system itself is great and easy to install but the app and online portal are jokes. Can’t even sign into the app, it asks for a user name but I never was able to create one. I went on my PC and logged in and saw what it said my user name was so I tried that in the app and still no good. So I figured I would try the forgot password route, nope, that doesn’t work either. Every time I put my info in and hit next it says “no internet connection”. Now I can’t even find the online site to sign back in. The page where you buy the system doesn’t offer any sign in or link to anything other than buying the equipment. So, around and around I go, chasing my tail. Once I get the app nailed down all will be good but right now it’s driving me crazy!

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I love the security system itself and despite the negative reviews downloaded the app in hopes that maybe the bugs had been worked out. Nope! I’ve not been able to arm or disarm the system but one time with the app. Every other time I’ve tried it keeps saying “secure connection error”. I logged into my app probably 20 times this morning hoping something would change because I read some people had to do that to get it to work but nothing. They got an alarm from my cat this morning that could have been prevented if I could have been able to arm my system in stay mode from my app. Please, please get this fixed!

I’ve had Cove for a couple months now and for the most part the app works well. It’s easy to arm, disarm, and monitor my alarm when I’m away from home. One issue I’ve had is that the app will randomly alert me that my alarm has been armed while I’m away from home without any interaction. The alarm panel itself shows no change, but the random and inaccurate app alerts are sometimes worrisome.