Alliant Energy

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I looked at ‘reviews’ before I downloaded this app. Foolishly I ignored the reviews that many people put about ‘not being able to sign in once their account was established, no account being found, not correct password or having to reset password, then no account still found’! What an absolute waste of time! As big of a company as Alliant is in Iowa & in Wisconsin, you would think they could dedicate a couple people smart enough to making their website work? And for you FEW lucky people it does work for & you give it 5 stars, good for you! Don’t bad mouth the majority of us it doesn’t work for!!! IF I could give this app a less than 1 star, I would!! Do not waste your time, energy or space on your phone! Michele C.

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Can not get into my account to save my life. There is an issue with registering an account which results in having a user ID associated with an email address, which can be retrieved through the “forgot my ID” feature, but it won’t let you reset the password with that user ID because it says there is no user ID... despite the system telling you the user ID and email address associated with it. I have called customer service to fix this issue and it apparently can not be fixed!!! I just want to schedule my bill through my account!!!!!!

If you’re smart enough to know how, the app is very easy to use. Easy navigation and the past bills pull up easily in a .pdf format for easy storage. Much better than trying to read the little print on a phone using a browser.

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Makes it very difficult to pay bill with ease using a debit card. Requires user to submit bank account information instead of just allowing entering in the info at the time of payment. Also users have to call an 800 number to link account to the mobile app. Too many hoops! Not user friendly! I deleted immediately and will continue to mail a check. So much for going paperless.

The app works well for basic functions, not that you should need to do much with your gas and electric utility. Paying the bill is quick and easy. Please add the ability to save my password or use Touch ID!