Comfort - GE Appliances

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So yeah, it works (or used to. It’s actually broken atm; won’t move past the load screen) I can control my AC from my phone, I can set a schedule. The app itself is pretty mediocre: loads slow, somehow manages to feel clunky and awkward despite having like three buttons. The scheduling part of the app is not at all intuitive. Take this scenario: I go to bed at some time after midnight. I turn the AC on (manually) while I fall asleep, and want it to stop after an hour and come back on around 6 or 7 in the morning. Do I set it to off at 3AM and on at 7AM? It doesn’t seem to be able to handle this, so eventually I just set two schedules for the same day, one to turn on, one to turn off. It’s pretty clear that GE did the least possible when designing this app. And the icon on the iPhone is labeled Comfort-GEAp... . It would be totally fine if someone put 3 extra seconds of effort into naming the thing, so I doesn’t have an idiotic title like ‘Comfort-geep’. It is nice to be able to set a timer to shut off the AC though.

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It was challenging to set up, with multiple tries needed to get two different air conditioners to connect to the app on a phone. Then a couple days later, they miraculously did. All was well with WiFi control of two ACs until I set a schedule for while I was away. Turned off the schedule and now one A C is permanently stuck on the schedule running itself. Deleted it from the app. Unplugged it. Signed out of the app. Nothing. It’s now a rogue AC running itself whenever it feels like it. Website is abysmal, refusing to see other registered appliances as “mine” even though I registered them. WiFi was nice when it did work. Now it’s a waste of money as it created a rogue AC. Would have saved money buying a “plain” AC, leaving it set at one point, and switching it on/off with a 30 buck WeMo switch. Which works flawlessly on another AC. Sigh ....

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I have over 23 years experience working with networks. My house has plenty of wifi enabled devices. Sometimes they are a little tricky to set up, but I have never encountered a device that I cant manage to install. Your hardware/software is unacceptably buggy and doesn't function. Ive followed your instructions over and over and over, reset my router, reset the a/c, attempted every troubleshooting trick I could think of. Called your helpline and received incompetent troubleshooting methods that anyone with the most basic knowledge would have already attempted. The bottom line is the a/c ssid never, ever shows up on my wifi. I paid for an ac with wifi functionality that does not work. Very disappointed by GE. Can you PLEASE look into the issues presented by all these comments and provide some kind of real, helpful support? What you are doing now is simply ignoring your customers while laughing all the way to the bank. Not a good look.

The app is decent, it could be so much better. One example is finding the device in the cloud via the GE name. I changed it like I do with all devices, lightbulbs, appliances, whatever etc. it could not find it yet my ASUS router could find the devices, just not the app. Use a serial number GE, the WiFi can broadcast it. I had to reset them to get it to work. Oh yes, very important. To reset these things hold down the WiFi button until it starts flashing, there is also a reset button on the plug. I want zones GE, don’t make me log into each device to change temp, let me do multiple units. People will buy more than one, unless you don’t want them to. I’ll see how HomeKit and some of the smart software programs work. Make sure your router is configured properly, these things are 2.4. Use dual, auto, tri, hybrid whatever but make sure they can talk to the router. It helps to have a nice one too that can manage multiple devices at once. Also GE, let people take a picture of the sticker with the app so it’s automatic and place the same sticker in the instruction manual. HomeKit says there are updates to my AC units, looks like it based on the version numbers, this app says nope no update. That is unacceptable, find a new programmer.

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This app is completely useless. Once you create an account it doesn’t let you sign into it. Even after you recover the account credentials 3 minutes after creating the account and try to sign in, it still doesn’t recognize the account credentials. The app is absolute garbage. Update: Now they want to contact me to “reset” my account. I’m not a noob. I know multiple programming languages and use them daily. While my major wasn’t computer science I have several credit hours of advanced networking classes. Just short of obtaining my CCNA. No. I will not provide feedback. In this situation I’m the end user. Your app should work most of the time for the average user. Do your job or quit lying on your resume. If you can’t make an app solid enough that it works, in most circumstances, for a narrow product range, you aren’t an app developer. Quit misrepresenting yourself as such. Even if you have a degree, you are incompetent.