Columbia CU

I like how fast and easy it is to pay bills, check my balances, transfer funds, etc.... yep... that’s about it.... there are messages and other stuff on there too but that’s what I use the most so.... there ya go.

I love the app; it’s easy to navigate and the thumbprint access is super convenient. My biggest complaints surround the connected visa credit card that I have through CCU. First, when you make a transfer from an account to pay off the balance on the card, the app does not reflect that payment immediately. It can take up to several days. My old credit union would reflect the payment immediately which helped keep track of what your balance truly was. Secondly, you can’t view your transactions on your credit card through the app, but instead have to log into online banking. Another inconvenience that makes it harder to track your spending and balance on your credit card. Both issues were things that I did not encounter with my old credit card through my old credit union and their banking app. If those two issues were resolved, this would easily be a five star app.

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You change things all the time without notice to your customers. Randomly I was told on cashapp and Venmo that my debit card isn’t accepting instant transfers any longer because of the institute I have it through. I was given no notice at all and now I’m down to my last 20 bucks because you didn’t tell your customers you were getting rid of Instant cash transfers from 3rd party apps. It won’t let me transfer any money till Monday. That’s ridiculous and going to cause me to go hungry tonight. I’m always annoyed with this credit union over something. I’ll be refinancing my vehicle somewhere else soon and leaving your excuse for a bank.

The new system is a huge improvement over what was previously in its place. I’m generally happy with the new app, hope one day to be able to do transfers between business and personal accounts.

I’m very happy with Columbia Credit Union. I’ve been with them since 2005. They have helped me financially get to where I’m at today. Thank you for the great service. Keep up the good work.