Fibre Federal/TLC Credit Union

I enjoy the kind people who work for Fiber Federal. I have never had problems talking to anyone who work the bank. I enjoy knowing I have had fiber federal since I was in Elementary school. It seriously keeps one less stress in my life. Thank you for the security and integrity in all you do and train your employees. I also appreciate those who are good at math and good with people.

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I absolutely love The app and the convenience!! I have gone into the bank before when it was not working... realizing how convenient it was when it worked! I Love being able to deposit my check, check transactions, transfer money without even having to come in. It saves time and allows more time for me for other things!! BUT it has been very difficult... it works sometimes but I would say more than half of the time it doesn’t. I will go to check what I have in there or deposit check or just account balance so I don’t go over.. or just to transfer to pay another account.... and it doesn’t work! Very frustrating. I will have to wait until the app is up again which can take days and as some things are time sensitive this is not so convenient... would love it even more if it works!!!!

I’ve banked at Fibre for 19 years and Within that time frame I’ve only had two complaints. 1. I didn’t feel I should be charged $30 to stop a transaction, that seems a little ridiculous and 2. I’m limited to 6 mobile transactions and then I need to come in. One of the points of having this is to make things more accessible, easier and less of a hassle. 🤷🏻‍♀️ however I have to say that only having two complaints in 19 years of banking with Fibre is pretty dang good.

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Every time I log on , not to mention ,it takes longer for me than the old site. I thought it was my internet, until I tried it elsewhere. Anyway when I log in it keeps taking me to bill pay first. I have tried deleting site and downloading it again, obviously to no avail. The frustration is mounting and if I didn’t have so much linked to my account, I’d probably bail. By the other reviews I appear to be the only one with this problem. Oh and BTW this complaining has nothing to do with the personnel or the bank itself, just looking for a resolution. Any ideas ?? Thank you in advance.

They finally updated the app and this version is everything I hoped for! If you ever tried to use their old version and weren’t happy with it, trust me and give this one a chance. I called and they helped me set it up quickly, and I’ve had no issues. It has made my life so much easier.