Cold Stone

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I don’t understand why the toppings were made so difficult; if you want more than the free first topping on the create-your-own you have to go through a whole other process instead of just picking what you want from a list which would be better for both the customer and the company. Also, I have 3 gift cards that I can’t even use because there is absolutely no where to use them on the app and if there is it’s in a horrible place because I’ve looked for a good hour and it’s not there.

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I used this app to order a special 6 pack of cupcakes. Someone from the company called me to confirm that I had ordered 2 for tomorrow. I had ordered one for today, not 2. The woman on the phone was difficult to understand, but it sounded like she understood that I had ordered only 1 for today. Not even 20 minutes ago, I stopped in; not entirely certain if the 6-pack would be ready today or tomorrow. The one I ordered was ready. Yay! I asked about the other one, the girls said they only found one pack made up & one paper printout fit it. I checked my account online, Cold Stone charged me twice for the 6 pack. The girls could not tell me if anyone would take the second one off, nor did they know how to do it. And because they supposedly only had one printed order, not 2, I could only leave with one 6 pack even though they got paid for 2. So now I have to call my credit union and explain to them the situation. Luckily, I have a great credit union.

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Seriously. An app for a site should give more than just locations and ordering cakes/cupcakes. I expected to see what is available at the location. I do not have the menu options memorized. I like to take out of town guests to Cold Stone, but I would like to show them what is available. Unlike Baskin Robbins, which almost everyone Is familiar with, Cold Stone isn’t that common. I almost never order cakes and would definitely call it in to ensure the order isn’t messed up somehow. I need information not just a cake ordering app. The web site is more useful than this app.

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Don’t bother using the app. Employees aren’t trained on how to check for app orders. You’ll just be answering questions such as “are you sure you ordered it? Are you sure you did it at this location? Are you sure payment went through? We can’t find it.” Then after ten minutes they magically find your order, and you end up staying an extra fifteen minutes if you’re lucky. If you’re not lucky, you’ll pay and not get your order at all. It doesn’t save time, skip the app, just order in-person.

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I cannot log into my account with the email address that I have on file. Its definitely the correct email, because I get sent promos on it from Cold Stone all the time. I click the link to reset my password and it tell me that the ots not a valid email 🙄. I call “guest services” which was pointless. They cannot reset passwords. They can submit a report to upper management to reset your password. It takes two business days for them to get back to you.