Co wheels Car Club

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I love Co-Wheels and the idea behind it. I’ve used it lots and as a long term customer. So I’m not saying anything negative about the company value or service here. Just that the app needs more development. For some time the date and time boxes used to search for making a booking have been blank, although they are actually searching dates when you click them which is very confusing. And recently the app says error occurring when making a booking meaning I have to phone and book which is not convenient. And lastly the extend booking option for during a booking never ever works within the app.

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Real shame that co-wheels have let themselves down so badly. The board need to be asking some serious questions about who and why this was released into love. Very damaging to their business as people are simply giving up on the central premise because of the poor technology; meaning co-operative councils are being challenged by residents about why their money is supporting an organisation who can’t get the technology right. Real shame

Great service now supported by a great app! Lots more functionality that could be added to bring it up to spec with the web app and handling multiple accounts (business and personal) but overall a great experience. Especially for iPhone X and above users. The app actually fits the screen now!

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• iPhone X and above aren’t supported properly, making the app feel cramped and prone to visual glitches. • The app just shoes “unavailable” when I try to book a car, but doesn’t tell me why the car is unavailable or when it will be available again? • The “Book now” screen is really confusing, you have to press the search button to see available cars in the area which brings you to another screen that just gives you a random date and time and doesn’t actually tell you anything. • The date picker on the “Book now” screen doesn’t do anything • The search bar on the “Book now” screen isn’t obvious and the text is in white, making it completely useless. These are all issues I found within about 5 minutes of using the app. I really want to use your service, but this app makes it virtually impossible. A complete re-write is desperately needed here 👎

I use the app to make and extend all of my bookings. Works perfectly fine. Simple, but gets the job done. You can see all of the cars around you and when they are available as well as pricing up any potential journeys.