Cinemark Theatres

For about 3 years I had Fandango, I thought I was saving money but in reality all I got was a chance to get a free poster with $5.99 shipping charge. One day my wife ordered tickets off Fandango but we were unable to make the show time because my son was not feeling well. We tried to change show times and get a credit but we were unable to get ahold of FANDANGO AND WHEN WE DID they refused to give us a refund because the time of the showing had passed. My wife was on the phone for 30 minutes!!! She had called before the show time but it took them that long to answer so we got the short end of the stick! I was upset and disappointed that me being a loyal customer for so long Fandango treated me and my wife as just another transaction. As we arrived at the Rave theater at NorthEast mall ( Our Favorite spot) I spoke with the manager and told him my frustration. Even though he did not have anything to do with the situation he gave me and my family free tickets to accommodate my loss. That day I deleted My Fandango app and downloaded Cinemark. There is so much more savings with Cinemark no middle man involved, rewarded with free tickets constantly, discounts on drink and beverages! My only regret is not switching over soon enough. As a huge Movie fan My family and I thank you Cinemark for putting customer satisfaction first.

I love love this app! Its easy to browse the different times for movies in different theaters that are close. Also super great to be able to purchase tickets ahead of time. While I have not gotten a whole lot of points I was able to redeem a few merchandise items so that was so cool to do. I’m also bought in to be a Cinemark member so I get great discounts for movies even premier events which brings ticket prices down and as an older sister of 3 I’m always buying 2 or more tickets so discounts are great! My only complaints is the cinemode feature which when you turn it on during a movie and then turn it off when it ends, it should give you a discount or coupon (I’m all about discount though these aren’t that great) but often mine keeps crashing in the theater. As well as looking for a more convenient way to look up seat arrangements it’s hassling to have to press the amount of ticket that are going to be purchased then the thumb print (iOS) while trying to quickly get a check on what’s available. Nothing that is a deal breaker but would love to have easier navigation.

Best thing ever!!! And it is so user friendly. Will never be without it I especially want to send a shout out to Ms. Soto and Ms. Hernandez at the Tinseltown Movies 20 in Pflugerville for the unbelievable service they gave to my family of 12. We purchased tickets on line and when we got to the theater there were some rude teenagers in our seats who acted like they had those seats. Finally after asking to see their tickets they were actually in the front row instead of the back row. From their body language I knew they were trying to pull a fast one. Because of the time it took to get it straight I missed a few min of the movie but and. Soto and Ms. Hernandez made it a wonderful experience. We were seeing Jumanji at Christmastime with my family. Thank you so much to these two ladies. I love Cinemark and the rewards program. Please let these two ladies know how much they meant to me.

This app does a lot. I really like it. But for some reason the app doesn’t seem to know that the XR is a FaceID device. I already had the app installed and was using TouchID on my old device. I upgraded to the new XR and then every time I tried to purchase tickets, the app would crash at the point it was trying to display the TouchID prompt. I deleted and reinstalled the app and when signing in, there is a “use TouchID” option even though this is a FaceID device. If I sign in with the TouchID option marked, the app immediately crashes. On an iPhone X and an iPhone XS, that TouchID option isn’t even available. So it appears the developers don’t know anything about the XR. Hope they fix this soon because I prefer using biometrics when purchasing tickets.

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I was excited to download this app. We go to 1 of 3 CineMark theaters in our area at least 3 times a month. Plus we’d just gotten a $100 CineMark gift card. So I thought it would be easier to just use the CineMark app versus Fandango. I tried to purchase 4 tickets through the app and the transaction never completed on my end. I never received a confirmation and my app doesn’t show any transactions in my purchase history, but the amount was deducted from the gift card. I called guest services and Jason was able to see a completed transaction on his end. I told him I never got confirmation and if I would’ve gotten tickets, I would not have purchased the tickets through Fandango for another theater. He sounded perturbed, but he said he would refund the price of the tickets. I went back in to check my gift card balance, and instead of a refund, an additional $14 was deducted from the card. I guess I’ll be using Fandango from now on. I hate that $78 of our friends’ money was wasted and I’m glad I didn’t save my credit or bank card in my profile.