Care/of: Build Healthy Habits

I’m so happy I decided to give Care Of a try. I was skeptical at first, a relatively new and unknown company sending me pills made up of items I’ve never heard of. In the end, however, it was worth the risk. I really do feel better on a daily basis and I just love the individual packets. Especially the facts and challenges on them. I look forward to reading them daily. No more rattling pill bottles everyday. The app is alright, nothing fantastic. I’ve gotten a few of the goals. Now the flaw. And it’s a HUGE one. My monthly charges were taken automatically taken from my account on 6/14. Repeat, 6/14. Here it is the 21st and I just received a shipping confirmation today. I have been out of vitamins for 2-3 days now. Waiting. And waiting. This is the second time I’ve run out before the new round arrives and it’s very frustrating. That’s the only reason this isn’t a 5 star review. The timing of the shipments, at least for me, is something awful. Other than that, happy customer.

response required

This review is for the app, not the service. The concept of being able to track when you take your supplement packs is good, but it is executed very poorly. It does not allow you to retroactively log days when you have taken your supplements. This is silly because the point of a tracker is to keep track of how often you remember to take your supplements, not how often you remember to tap a button on your phone. It is also counterproductive, because it is discouraging when it gives you a little sad face and tells you you have to start your streak over, when really you have been taking them all along. This also means that the information that is supposed to pop up when you have taken the supplements for a certain number of days is irrelevant because it pops up on day 3 when you are really on day 7. I have also tried the ‘set a reminder’ feature so that I remember to go tap a button on my phone, but I have never received a reminder. This app is honestly a little infuriating. Most if not all of the problems with this app would be solved with the addition of retroactive logging capability.

response required

i like everything except for the fact i ordered my stuff on 10/16 and was supposed to be delivered today, 10/24. i never received an email regarding my order except for the first one showing me my order was placed.. no email telling me anything at all, where is my order? who knows. i looked on the app and i check orderss and the only current one i see is a re schedule the next month of my next months items.. i don’t need next months items, i need my stuff that was supposed to be here today! and to top that off i look under the order and the one from 10/16 still says processing and that they’d email me when it was shipped.. not one thing.. i talk to their live chat support but they make you wake a day before you get any info, that was yesterday and still no info, still lost and have no idea where to go with any of this.. so if an app can manage to ruin my whole experience just with the way the MAIN system works, i can’t give any more stars then 1/5. i will update you if this changes but as of right now i’m not happy at all with their services... really mad actually.

along with other reviews, the inability to retroactively note that you took your vitamins for the previous day is frustrating; I understand there is an issue that this might allow users to “cheat” to get more carrots and thus more rewards but it is a way to keep myself accountable and track when I take my vitamins, not just when I remember to log in to the app because sometimes I take them when my phone isn’t next to me or accessible, causing me to forget to track sometimes. Also sometimes I will have a three day track to get carrots but it sometimes either changes it to seven right when I think I’m about to get a carrot points, so that’s disappointing. Or it will restart me to 0 even though I have been tracking and taking my vitamins consistently and was half way there for example. I love the concept of this app and the ability to makes changes to or review your plan so easily but definitely improvements to be made and glitches to work out.

response required

I absolutely love Care/of products!! However, I absolutely despise this App because it doesn’t work... at all. I’m unable to adjust my orders at all meaning I’m stuck in a subscription with no ability to manually alter [add or remove things to] the contents of my cart. I’ve been pestering them through email, and customer service has always tried their best to make it right by sending me the correct order at no extra charge. I even sent them my correct order via email and had them manually adjust it on their side... which I thought was a clever fix to a very frustrating issue... BUT when I looked at the order the day before it was due to charge, it had reverted back to an incorrect order. Soooooo frustrating!! I pushed my order back a few weeks to give them time to fix all the bugs. Unfortunately I’m at my breaking point/considering calling them and having them deactivate my account. I’m hoping this review gets the message across that this is unacceptable. Fix it!!!!!